iTop vs. i-doit

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
iTop
Score 9.7 out of 10
N/A
Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.N/A
i-doit
Score 9.0 out of 10
N/A
i-doit is an open source IT documentation and configuration management database (CMDB).N/A
Pricing
iTopi-doit
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
iTopi-doit
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
iTopi-doit
Features
iTopi-doit
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
iTop
9.7
Ratings
18% above category average
i-doit
-
Ratings
Organize and prioritize service tickets9.70 Ratings00 Ratings
Expert directory9.70 Ratings00 Ratings
Service restoration9.70 Ratings00 Ratings
Self-service tools9.70 Ratings00 Ratings
Subscription-based notifications9.70 Ratings00 Ratings
ITSM collaboration and documentation9.70 Ratings00 Ratings
ITSM reports and dashboards9.70 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
iTop
9.3
Ratings
12% above category average
i-doit
-
Ratings
Configuration mangement9.40 Ratings00 Ratings
Asset management dashboard9.10 Ratings00 Ratings
Policy and contract enforcement9.40 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
iTop
10.0
Ratings
18% above category average
i-doit
-
Ratings
Change requests repository10.00 Ratings00 Ratings
Change calendar10.00 Ratings00 Ratings
Service-level management10.00 Ratings00 Ratings
Best Alternatives
iTopi-doit
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
ServiceNow IT Operations Management
ServiceNow IT Operations Management
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
iTopi-doit
Likelihood to Recommend
9.7
(0 ratings)
9.0
(0 ratings)
User Testimonials
iTopi-doit
Likelihood to Recommend
I think that it is very well suited for smaller companies who want a help desk stack with a monitoring integration like Zabbix for a completely open-source stack. I do not think that it is particularly well suited for large organizations where more robust helpdesks are available. ServiceNow may be a better option for a larger organization.
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It really does asset management well. We rely on this heavily to keep track of all our assets. With today's work-from-home world, this software ensures our assets are accounted for.
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Pros
  • Open source
  • Issue Tracking
  • Integrations
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  • Asset management
  • Intuitive
  • Reliable
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Cons
  • CSV import tools for any data.
  • Data synchronization.
  • Graphical impact analysis.
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  • No disdain In any manner.
  • Has a beautiful UI.
  • Has basic editing functions that enables IT companies to have efficient Infrastructure Management.
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Alternatives Considered
Each member of [the] IT team members can define their control screens with the information that is relevant to them. The lifecycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization. Gives users a simple way to formulate intervention requests and to follow progress.
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It is very simple to use. Makes it easy for MSPs to deliver valuable technology services within a short time. A comprehensive data center and network management solution. Provides end-to-end marketing analytics to enable data-driven market choices. It is a very scalable multi-vendor network management and IT operations tool.
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Return on Investment
  • Has tickets that report requests and bugs .
  • Has documentation that covers official extensions.
  • Customizable CMDB.
  • Guidelines.
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  • Lets you run a relationship-based CMDB model for service modeling and visualization.
  • It becomes very easy to weigh the dependency chain between devices, software assignment, and cluster management for easy documentation.
  • Gives quick solutions on how to troubleshoot networks.
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ScreenShots

iTop Screenshots

Screenshot of Impact analysisScreenshot of Designer data modelScreenshot of Designer lifcycleScreenshot of LoginscreenScreenshot of Screenshot of Themes