Collab OneContact CC

Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.

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• Call Flow, ACD and IVR.
• Dynamic platform with the possibility to integrate with the client existing solution.
• Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.

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• The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
• The email module needs a little more work.

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CUCCX is a great platform but it can't be considered when working with other manufacturers, even if they support SIP. For this reason, when you're building a network that isn't just installed by one provider, I would suggest an approach different from CUCCX (considering VoIP and CC platforms, not routing or switching). OneContact allows the integration between platforms, allowing short number dialing between different contexts, recording other advanced telephony solution. Collab's Customer interaction Hub is a great solution for clients that need a CRM, but don't need much complexity, this mini-CRM is a great asset against the competition and facilitates the deployment of an omni-channel Contact Center.

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• It has a low initial CAPEX
• It has low maintenance
• The manufacterer support can be a considerable cost.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info