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Cognito Forms vs. SurveySense by Marcom Robot

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cognito Forms

    Score9.3 out of 10
    N/ACognito Forms, from the company of the same name in South Carolina, is presented by the vendor as an easy-to-use online form builder, allowing anyone to create, publish, and manage forms, with free and paid plans. With it, users can create unlimited forms including registration forms, payment forms, and surveys without coding. Forms can be embedded directly into a website, and form submissions can be viewed from any device, any time.

    $19

    per month 2 users

    SurveySense by Marcom Robot

    N/A
    Small Businesses (1-50 employees)
    Marcom Robot Customer Feedback Tool enables users to gauge customer sentiment, quantify customer loyalty, and discover how customers really feel about products, services, or interactions with a service team. Users can build one question and multi-question surveys, collect and analyze customer feedback, measure and track CSAT, CES and NPS. Why Marcom Robot? Create one…

    $16

    per month

    Pricing
    Cognito FormsSurveySense by Marcom Robot
    Editions & Modules
    Free
    $0
    1 user
    Pro
    $19
    per month 2 users
    Team
    $39
    per month 5 users
    Enterprise
    $129
    per month 20 users
    Free (20 responses/mo.)
    $0
    per month
    Small (100 responses/mo.)
    $16
    per month
    Medium (500 responses/mo.)
    $41
    per month
    Large (1,000 responses/mo.)
    $66
    per month
    Offerings
    Pricing Offerings
    Cognito FormsSurveySense by Marcom Robot
    Free Trial
    NoNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPricing plans start with free and scale up as much as needed.
    More Pricing Information
    Community Pulse
    Cognito FormsSurveySense by Marcom Robot
    Considered Both Products
    Cognito Forms
    No answer on this topic
    Marcom Robot
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Features
    Cognito FormsSurveySense by Marcom Robot
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Cognito Forms and SurveySense by Marcom Robot
    Feature
    Cognito Forms
    8.3
    4 Ratings
    4% above category average
    SurveySense by Marcom Robot
    -
    Ratings
    Survey templates8.54 Ratings00 Ratings
    Themes7.04 Ratings00 Ratings
    Custom logo/branding9.54 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of Cognito Forms and SurveySense by Marcom Robot
    Feature
    Cognito Forms
    8.7
    4 Ratings
    2% above category average
    SurveySense by Marcom Robot
    -
    Ratings
    Changes to live survey8.53 Ratings00 Ratings
    Question design help8.54 Ratings00 Ratings
    Multiple question types9.04 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of Cognito Forms and SurveySense by Marcom Robot
    Feature
    Cognito Forms
    9.5
    4 Ratings
    14% above category average
    SurveySense by Marcom Robot
    -
    Ratings
    Survey logic flexibility9.54 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Cognito Forms and SurveySense by Marcom Robot
    Feature
    Cognito Forms
    9.5
    4 Ratings
    15% above category average
    SurveySense by Marcom Robot
    -
    Ratings
    Response tracking9.03 Ratings00 Ratings
    Data export9.54 Ratings00 Ratings
    Standard reports10.04 Ratings00 Ratings
    Custom reports9.54 Ratings00 Ratings
    Analytics9.54 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Cognito Forms and SurveySense by Marcom Robot
    Feature
    Cognito Forms
    9.8
    4 Ratings
    12% above category average
    SurveySense by Marcom Robot
    -
    Ratings
    Access controls9.54 Ratings00 Ratings
    Compliance10.04 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Cognito Forms and SurveySense by Marcom Robot
    Feature
    Cognito Forms
    9.3
    3 Ratings
    13% above category average
    SurveySense by Marcom Robot
    -
    Ratings
    Vendor-offered crowdsourcing9.53 Ratings00 Ratings
    Respondent restrictions9.03 Ratings00 Ratings
    User Ratings
    Cognito FormsSurveySense by Marcom Robot
    Likelihood to Recommend
    9.5
    (6 ratings)
    -
    (0 ratings)
    Usability
    8.5
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    8.5
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    Cognito FormsSurveySense by Marcom Robot
    Likelihood to Recommend
    Cognito Forms
    It's excellent for small sets of forms, from simple to highly complex It's not good at scale. With over 170 forms now, we desperately need some way to manage and maintain shared content once Cognito does not help. Their approach is that you can copy a working form (great) and modify it to create the next one. That's how we've got so many forms...
    Read full review
    Marcom Robot
    No answers on this topic
    Pros
    Cognito Forms
    No answers on this topic
    Marcom Robot
    No answers on this topic
    Cons
    Cognito Forms
    No answers on this topic
    Marcom Robot
    No answers on this topic
    Usability
    Cognito Forms
    We have been using Cognito Forms for over 5 years. We find it very easy use and it is part of the programs we use on a daily basis.
    Incentivized
    Read full review
    Marcom Robot
    No answers on this topic
    Support Rating
    Cognito Forms
    Very friendly and helpful, but typically takes at least one day to respond. However, when they do respond they dive right into the specific form I ask about and tell me exactly how to fix what I need help with
    Incentivized
    Read full review
    Marcom Robot
    No answers on this topic
    Alternatives Considered
    Cognito Forms
    No answers on this topic
    Marcom Robot
    No answers on this topic
    Return on Investment
    Cognito Forms
    • We've been able to get away from Word and pdf forms and build a functionality that is conditional on form content
    • The speed of getting a good-enough version up and running to meet an immediate business need is outstanding
    • The cost of improving a set of almost good-enough forms or propagating a change in business rules is depressing
    Read full review
    Marcom Robot
    No answers on this topic
    ScreenShots

    SurveySense by Marcom Robot Screenshots

    Screenshot of One-question and multi-question surveysScreenshot of CSAT and NPS reports and dashboardsScreenshot of Alerts on feedback that requires your attention.Screenshot of Integrations with third-party tools and solutions