Avanan vs. Cofense Triage

This software is well-suited for a company that is looking to protect its data from common security breaches. It is very user-friendly and easy to implement, which is why these few things make it easily usable on a daily basis. This software also allows for much faster cloud performance and provides regular reports which provide security analytics.

The tool is very helpful in improving Phishing detection capabilities as it streamlines the process of analyzing user reports a lot. Besides it has a built-in mechanism of rating reporters(end-users) based on their historical performance. Downside - tool requires continuous resource investment to deliver best result. Tool is not helping too much in improving user-education, because automated response process is not immediate and is prone to errors

Incentivized

• The dashboard for Avanan makes all of the most important information easy to digest.
• Alerting - specifically, the Geo-Location alerts allow us to see if a user has possibly been compromised.
• The End-User Email Quarantine experience gives users the ability to request emails be released, which trains them to better spot legitimate emails.

Incentivized

• Separating links and attachments contained in the email, and checking to see if they are known malicious.
• Clustering like emails to save time when responding.
• Providing risks scores with each cluster to give an estimate on which clusters should be addressed first.

Incentivized

• I only ever had one complaint, we had a few hiccups during the setup process. We have now been a customer for two years and have had no further issues. It is likely that the setup pain points have now been resolved as well. Overall the product does what it claims while providing a very intuitive interface.

Incentivized

• YARA rules, while the functionality is fantastic I've found that the documentation can be a bit confusing. Although, that might just be my personal experience.
• Rare glitches make the send notification button unusable. This can be remediated by navigating to a different report, but [it] is a bit of a pain in the moment.
• I would like to see a dark mode get added as well, but that's obviously a tertiary concern.

Incentivized

Cost, need to make sure the cost is competitive for how many users are using email protection as we move users to MS Teams and don't rely so much on full access to email accounts (both sending and receiving internal and external).

Incentivized

Cofense is stable and provides easy to use solution to aid the investigation of emails as well as managing simulated phishing campaigns.

Incentivized

Usability is so easy. It was a quick configuration with entering in some credentials, accepting terms and permissions and before you know it it's already going through and taking a look at existing emails. Portal is very easy to use and there are always updates with decent logs. The new UI is great and highly intuitive.

Incentivized

The interface is easy and intuitive.

Incentivized

Always been available as needed.

Incentivized

We've experienced zero downtime.

Incentivized

It's not all the time, on occasion the platform can delay email by seven to ten minutes.

Incentivized

No slowness seen.

Incentivized

Avanan support always is ready to respond to user requests and typically does it in an exceptionally quick timeframe. Most requests are not even needed to be escalated as their team will look at active threats and deal with them before they are even a problem. Monthly meetups are also great in obtaining our needs as well as showing us what is new and in the horizon.

Incentivized

There was no in person training.

Incentivized

Training was through, relevant and easy to follow.

Incentivized

Takes a lot to get a 10 out of 10.

Incentivized

Ensure system administration and exchange admin are up to speed on Avanan

Incentivized

I have used Cisco's secure Email, one of the major dislike is User Interface that is buggy and not user friendly. It does not update it's database for spam sites. Integration process takes much time whereas Avanan takes very less time. Cisco Secure Email sometimes deletes the important emails and that is worst where as Avanan has good AI/ML integration there are very rare false positive in deleting emails.

The other product had a lot of fails on the auto-processing and did not integrate well with our current environment. One issue had to do with the way it sends the submissions to its processing engine—our email gateway configuration would have blocked this traffic. I also did not like the user interface.

Incentivized

It does what they claim and then some.

Incentivized

We've experienced zero downtime

Incentivized

• Improved risk mitigation by providing additional layer protection for M365.
• Easy to setup and configure. No expert knowledge required and no downtime required.
• Customizable license count. No need to buy the same number of mailbox users if you really don't want to protect some unused mailboxes.

Incentivized

• The biggest impact has been the time saved.
• My company had nothing of this sort previously and we were stuck trying to make use of free resources and doing things very manually. Triage was a huge life saver in this area.
• The ability to quickly respond to several users at once has been a great help.

Incentivized