Cofense Managed PDR (Phishing Defense Center) vs. Webroot Email Security Powered by Zix

Cofense Phishing Defense Center (PDC) has saved our team copious amounts of time that we would usually have to spend sifting through all of the hundreds of emails that are reported each day. Having a dedicated team to sort the true positives from the false positives gives ample amount of time to triage the more severe threats that have been reported.

Incentivized

I think that Webroot Email Security is good for small-medium sized businesses who are on a budget for email security. They actually have a great encryption system for outbound email, and so if you bundle those together then it puts everything in the same pane of glass and that is nice. Over the last few years this company was purchased by OpenText, and I have seen some improvements because of that, but this product is not innovating like other emails solutions based on new threats that are emerging. I would say if you have a relatively low volume of inbound email, then this solution would suffice.

Incentivized

• Instant detection and elimination of phishing email boxes.
• Easy to set up.
• Intuitive and complete GUI interface, being able to create rules, configure exceptions, and generate reports.
• Optimizes time to eliminate phishing and prevent users from being targeted by internet scams.
• Good artificial intelligence.

Incentivized

• Makes it easy for those receiving emails to create an account and retrieve the email.
• Peace of mind knowing emails are secure, and can be tracked.
• Monitoring inbound email threats is easy.
• Support has been very quick resolving or explaining support tickets I've created.

Incentivized

• Better integration with established ticketing systems
• Ability to determine if there were any other recipients of the same email
• Technical issues when logging into the tool

Incentivized

• The admin interface seems a bit shabby. It's time for a refresher course.
• Being able to modify our own security word without having to contact Zix.
• Users may not enjoy needing to log in to access messages through the secure site.

Incentivized

It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage.

Incentivized

It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent.

Incentivized

Zix is very good about response times and information. They even proactively e-mail us about known issues. I have never had an issue go unresolved, and the support team tends to answer quickly unless it's a strange, complicated request. The only time that happened was doing a search through logs, and that was entirely on me and my unfamiliarity with their flavor of Linux.

Incentivized

This product just successfully conquers its competitors and alternatives. This is because upgrades and improvement in software play a very important role, as with upgrades, a user feels connected with the platform. No one likes using outdated software, so [...] I find this product to be the best option out of all, as it is continuously in the race [to become] the best. I always see some upgrades [...] which makes me a happy user, unlike other alternatives.

Incentivized

Cost is competitive, but factoring in Office licensing really made sense for my organization. Cost is lower for more features - I was able to move to Zix and get the top of the line package, moving from a mid-tier product at a competitor. Workflows and process have improved, and the filter is more accurate than our previous filter

Incentivized

• Reduced volume to support teams.
• Provided in-house resources time to work on other projects.
• Provides a clean and effective interface with teammates.

Incentivized

• Protecting patient information
• Users have to complete an account setup in order to view the encrypted email in a portal. Other platforms just let you open the email without having to setup an account.
• Pretty easy to use if you don't make many customizations to it.

Incentivized