CoConstruct vs. ServiceMax

CoConstruct is a great program for small to mid-size residential and commercial projects. It still has a ways to go with subcontractor engagement but the groundwork is there for this to be a good program. The needs and requirements for a residential or remodel project always are different and unique, but CoConstruct is very well suited to address these needs.

Incentivized

ServiceMax boasts that it runs natively on the SalesForce platform however, in reality, it functions less as a native component and more so as a confusing doppelganger that redirects your work at every turn from its intended output to something else entirely. Although it blends right into SalesForce on a surface level it is by no means seamless as it takes every frustrating or slow element of its host platform and amplifies them, seeming exponentially at times. This is of course until you'd like the ServiceMax components to differentiate themselves in some manner from elements that are actually native to SalesForce. For example, let's say you'd like to run a report of tickets pending review for invoicing but both SalesForce and ServiceMax's service platforms have the record types "Ticket" and "Invoice", what do you do? Well, you get to take part in what will soon become your new top housekeeping task, hours of trial and error until you stumble upon the magic combination of selections that might get you *most* of your data. In short, ServiceMax is...

1. Painfully slow - I wrote this review while waiting for it to update a single line in Price Book)
2. Inherently buggy
3. Unintuitive
4. Hopefully shortlived

• The integration of all aspects needed to run a remodeling company efficiently: project scheduling and management, financial planning and customer service. Since it’s an all-in-one suite and cloud-based, it enables our team to keep track of all our projects in real-time. Communication breakdown is the last thing we want, so being on the same page is not only desirable but makes for the best possible relationship with our clients.
• Product education - We like how CoConstruct helps new users and get them to start using the tool right away. The dashboard resource materials are incredibly useful. We don’t have to spend a lot of time training new hires on the system and onboarding new clients.

Incentivized

• ServiceMax easily creates service tickets and tracking information.

Incentivized

• Estimating is still done on third party software and pulled into the program. If you do manual takeoffs and work on a spreadsheet, this is relatively simple to do - and you could probably enter it straight into Co-Construct. However, if you use automatic takeoffs for accuracy and speed, you will end up doing a bit of double handling as you re-enter the output into Co-Construct. Ideally, you would be able to do the takeoffs within the program, entering the data only once.

Incentivized

• The offline sync is very buggy and has many limitations. Recovery of the sync if it fails because of technicalities is in many ways, unrecoverable and unexplainable by the user.
• No integration with Salesforce knowledge articles.
• Support is limited and usually not knowledgeable about their own products.

Incentivized

• The customer support for CoConstruct is hands down the best I have ever experienced from a software company. Any time I send a support request through the help center, my questions are either acknowledged or answered and solved within 20-30 minutes. For more complicated items, they will keep in touch with me as the team works through the problem.
• I often offer enhancement requests which they take seriously, and over the years, some of the changes that I have wanted to see have been implemented.
• Excellent customer service!

Incentivized

Engaged account management. Support is based worldwide but handoffs have not been too painful.

Incentivized

CoConstruct has a lot of similar functionality as comopared to Buildertrend and when it came down to selecting one over the other, CoConstruct won our business because of this fact. The fact that it does almost all of the same things at a fraction of the cost of Buildertrend was ultimately the reason why we selected CoConstruct for our business needs.

Incentivized

ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.

Incentivized

• CoConstruct has reduced our time spent estimating.
• CoConstruct has increased profitability by capturing communication details and preventing important items from being overlooked.
• CoConstruct has led to more referrals, as customers are pleased with the software and the way it helps them stay informed about their project.

Incentivized

• We are able to track and easily report on the location of all our installed hardware to pinpoint issues.

Incentivized