CMiC Construction Platform vs. HCSS

CMiC is a robust platform best suited for large companies with resources for implementation and management of the program. One analogy is CMiC is like a droid phone where the user must decide how to use all the features of the program (as opposed to an iPhone where most configuration decisions are made for the user). Smaller companies with limited resources can struggle with CMiC both with the expense and configuration.

Incentivized

Our operation uses several pieces of what we call specialty equipment (not used every day on every job). The foreman when finished will give a location of where this equipment is left, this many times can be very vague and lead to a lowboy driver trying to block around to find the piece or driving down a street he cannot get turned around in. With the GPS devices, the driver can pinpoint exactly where the unit is and if he has room to turn around at that location.

Incentivized

• The user interface is similar to that of other project management software applications so folks in our company that had previously used other applications have been able to switch over fairly easily.
• I really like the software and it was much less expensive than other applications.
• I like the mobile application so that our superintendents can view the documentation on their phones.
• I really like the punch list capability mobile field, however, we have a hard time getting our superintendents to use it for some reason.

Incentivized

• #1 is support! HCSS is by far the best software support of any product we have ever used. Unlike most software companies HCSS utilizes their support calls to help upgrade their software. When you here them tell you that they will write down a particular issue you come across during a support call if they can't help you then and there they will research and get an answer to you extremely fast. If the software will not do it, you can bet there is a good chance it will be on the list of enhancements you will see come out in the near future.
• Estimating software is very extensive. Their software is capable of handling the smallest estimate all the way to the largest joint venture estimate. It has advanced features that make it extremely useful for analyzing job materials, subcontractors etc.
• HeavyJob is an extremely useful tool for the field to keep the office up to date with job costs. Everything is at the Foreman's fingertips on Tablets to allow the information from the field to get uploaded to HeavyJob manager which then can export to accounting. We are also able to give our Foreman the ability to deal with the Daily and weekly safety needs (Tailgate Meetings, incident Investigation, observations etc.) right on the Tablets thru HeavyJob.

• Entering a code of the vendor instead of the company name while recording an invoice takes time and seems counter intuitive
• Editing an invoice created through Image Management on the AP side is limited to description and address field. When changing the rest (invoice# or a date or an amount) - the whole trace of who entered/submitted/approved disappears. The way it works now is: deleting an invoice from the batch, locating it through Registry/invoice search, unsubmitting it, making changes, submitting, adding back to batch - time consuming
• In Multiple distribution pop up window, when entering a new invoice, I'd make the field "Company" to be autofilled once "Job" is entered. It takes time to memorize what job number belongs to what company.
• There is only web version available and it is limited compare to a desktop client. For instance I can only make one change at a time and save it. Multiple changes don't get saved in one click

Incentivized

• All their apps are on mobile devices. Although there is not a clear company policy on Android versus iPhone. Updates for features lag behind on Android. Some apps are exclusive to one platform making it hard to fully interconnect all programs.

I can't even begin to imagine the thought of going through another software conversion so I do not think I would even consider switching at this point. It does everything we need it to do so I don't have any reason to recommend not renewing at this point in time

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I believe it isn't easy to use and is unintuitive. Undecipherable error messages appear throughout the application without indicating what is wrong or how to correct it, in my experience. The terminology on the screens is specific to Canada, which adds to the confusion.

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As mentioned, user interface appears messy and complicated at initial onset. Training is necessary but becomes easy to maneuver through after solid daily use.

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Sometimes since this is a cloud based product the system can become slow but we haven’t had any issues of availability without CMiC first letting us know it would be down

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Reports are pretty shown to run but general pages typically load pretty quick.

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The support team [has] been in touch with our deployment team and has given them effective guidance up to completion. It has helped us in [the] best methods of resource allocation and secure record-keeping process. We have tracked all our billing information and made the right payments with documentation and avoided [unnecessary losses]. [The] support team has [to] lead our teams to the right channels and empowering our team with the right skills for maximum production.

Incentivized

The people at HCSS who I interact with, whether it is a support technician, product manager, or the HCSS President, Mike Rydin, are as passionate at making construction management for heavy civil contractors a valuable experience as I am. They want to get us emphatic, project management addicted people in to tell them why their product is not working, and work with us to design the software to work for us. HCSS is good for the heavy civil contractor; it is going to help us to manage our projects with precision, accuracy, and accountability.

The training was on system functions and not really how best to use it for our business. It would have been nice to be provided recommendations for use rather than just a blank slate of functionality.

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I felt the training was good and the trainers knew the software.

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Lots of confusion between sales and implementation regarding what was included and not included...the security encountered a "bug" and made it extremely difficult to set up roles and individual responsibilities

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It is critical to select the right team to take to HCSS for implementation. They take very good care of you and your team and listen to all of your concerns. During implantation we often discuss wants and needs with VPs and Officers as they pass through to check on our progress.

CMiC Construction Platform is the best price point in the market. Others are revenue-based billings, and the annual fees reflect as such. CMiC Construction Platform support staff is generally amazing and offers real-time support on critical issues. The imaging and workflow functions are real-time savers. CMiC Construction Platform is generally a smaller and in touch organization that treats your team like their own and stays with you after the purchase.

Incentivized

We researched other software companies but none provided the depth of support and knowledge that HCSS brought to the table. HCSS is also always growing and listening to its customers. Customer support seems to remain the backbone of the company that is always striving to grow with the industry.

CMiC has several key features that can either work together or independently depending on your companies needs.

Incentivized

• We've knocked days, if not weeks, off of our timeline to getting invoices paid using Image manager and workflow approvals.
• Because we have real time cost and budget information all in one place, we've knocked a day or two off of each project for their monthly forecasts, and we're much more consistent and accurate than we were before CMiC.
• Because we pull a large chunk of project information into our BI reports, we've never had better visibility into projects and their potential issues. We're able to compare current project progress with past similar projects to determine if we are going to have an issue before it actually happens.

Incentivized

• The biggest ROI for us was the ease of adoption by field personnel.

Incentivized