CM Mobile Service Cloud vs. Directly
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 CM Mobile Service Cloud | N/A | N/A | A mobile customer service software that lets organizations interact with customers through their preferred channels via one omnichannel inbox. The solution unifies conversation channels into an omni-channel inbox for live customer service agents, or can automate conversations with a chatbot. | N/A |
 Directly | Score6.8 out of 10 | N/A | Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True… | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| CM Mobile Service Cloud | Directly | |
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| Small Businesses | No answers on this topic | No answers on this topic |
| Medium-sized Companies |  Quadient Inspire Score8.6 out of 10 | Quadient Inspire Score8.6 out of 10 |
| Enterprises | Quadient Inspire Score8.6 out of 10 | Quadient Inspire Score8.6 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| CM Mobile Service Cloud | Directly | |
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| Likelihood to Recommend | - | 7.0 |
| CM Mobile Service Cloud | Directly | |
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| Likelihood to Recommend | No answers on this topic |
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| Pros | No answers on this topic |
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| Cons | No answers on this topic |
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| Alternatives Considered | No answers on this topic |
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| Return on Investment | No answers on this topic |
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