Clowder vs. IFS Customer Engagement

Clowder

IFS Customer Engagement

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Clowder	N/A	N/A	N/A	N/A
IFS Customer Engagement	Score8.9 out of 10	N/A	IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers.	N/A

Pricing

Clowder

IFS Customer Engagement

No answers on this topic

No answers on this topic

Pricing Offerings
Clowder	IFS Customer Engagement
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Clowder	IFS Customer Engagement
Considered Both Products	Clowder No answer on this topic	IFS No answer on this topic
	Would buy again
	No answers on this topic	80% Would buy again 4 Answers
	Delivers good value for the price
	No answers on this topic	100% Delivers good value for the price 5 Answers
	Happy with the feature set
	No answers on this topic	100% Happy with the feature set 5 Answers
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	Clowder	IFS Customer Engagement
Likelihood to Recommend	- (0 ratings)	8.9 (5 ratings)

User Testimonials
	Clowder	IFS Customer Engagement
Likelihood to Recommend	Clowder No answers on this topic	IFS There is genuinely not a lot to dislike about the application. Maybe it's due to legacy implementations and updates, but sometimes the request for service from the suppliers can take too long and is drawn out. IFS Customer Engagement is helping us to make sure we're able to get the right parts to the right resources with appropriate skills for each request. This saves time on resources in planning and optimization of routes. IFS has also allowed connecting to supplier APIs to be able to do real-time stock checks and order to enable us to reduce stock levels to the minimum levels whilst still hitting key targets. Incentivized Rashish Manvar Design Engineer Read full review
Pros	Clowder No answers on this topic	IFS No answers on this topic
Cons	Clowder No answers on this topic	IFS No answers on this topic
Alternatives Considered	Clowder No answers on this topic	IFS IFS Customer Engagement allows efficient manufacturing reporting for the business to select whether to use standard/default reporting or actual reporting or combined reporting. Since the system has business logic to look through the defined rules, there is minimum manual intervention. IFS Customer Engagement is working throughout the organization in different roles and it is being rolled out to additional countries as part of a replace and enhance strategy. Incentivized Rashish Manvar Design Engineer Read full review
Return on Investment	Clowder No answers on this topic	IFS Increased the customer satisfaction. Increased the capacity and the effectiveness of the support agent team. Decreased the time of managing and administrating the call prioritizing. Incentivized Thushitha A. Chandrasiri IFS Consultant Read full review
ScreenShots