Clover Networks, a First Data company (merged with Fiserv July 2019) offers a modular suite of Point of Sale systems (PoS) for restaurant and retail. This modular suite features fixed PoS stations, a customer loyalty program and gift card, an analytics module, as well as a mobile point of sale that Iplugs into the users smartphone and tablet to accept secure credit card swipes, as well as dips and taps like Apple Pay®, Samsung Pay™ and Android Pay™.
$9.95
per month
Malomo
Score 10.0 out of 10
N/A
Malomo is an ecommerce customer loyalty platform that allows businesses to generate revenue and customer loyalty by turning shipment tracking into a marketing channel.
Ecommerce businesses can create custom tracking pages that drive sales, product education, referrals, etc. Malomo offers insights into customer engagement and carrier performance
Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.
Malomo is a no-brainer for any eCommerce company. It turns shipment tracking into a beautifully branded customer touchpoint and opens up a new retention marketing channel as new customers often check their tracks multiple times. All of this at an affordable price.
There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.
We didn't have any significant complaints about their support. As we transitioned out of BluePay to a new provider that partnered with our new CRM, they were able to help with that transition. However, it was a little slower than we'd have liked.
We initially chose BluePay because they had purchased the company that we used for our online payment processing and sales applications. To remain with our previous provider would have required costly updates but BluePay was fully integrated and allowed for a very smooth transition with little to no disruption for our employees or customers. After making the switch, we were so glad that we did. Our account rep has been so helpful and responsive, even going to the level of creating and scheduling custom reports to allow our users to do their jobs more easily and efficiently. We've also been pleased to see our overall fees/interchange go down from what we were charged by our previous providers. Overall, we have been very pleased with the service and services provided.
Malomo was taking a much more holistic, customer/marketing-centric approach at a comparable price to AfterShip which primarily offered basic landing page functionality and internal tools. Malomo opens up a new marketing channel for existing customers which is extremely valuable as there are only a handful of channels that can be used effectively in this arena.
