TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cloudways

    Score10 out of 10
    N/ACloudways, by DigitalOcean, offers a range of managed hosting solutions, including managed Wordpress, Drupal, Joomla, Magento, and others, with a choice of infrastructure providers and media delivery via CloudwaysVPN, and CloudwaysBot notification system.

    $10

    per month

    HostGator

    Score7.4 out of 10
    N/AHostGator, from Newfold Digital (formerly Endurance), is a web hosting service with WordPress hosting, VPS hosting, and dedicated hosting capabilities.

    $2.75

    per month

    Pricing
    CloudwaysHostGator
    Editions & Modules
    Starting Price
    $10.00
    per month
    Maximum Price
    $274.33
    per month
    Hatchling
    $2.75
    per month
    Baby
    $3.50
    per month
    Business
    $5.25
    per month
    Offerings
    Pricing Offerings
    CloudwaysHostGator
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$25 per applicationNo setup fee
    Additional DetailsCloudways offers 1 free migration to all customers. For any further migration needs the customer can use our free WordPress migration plugin and do it themselves. Or they can request paid migration services for any PHP based application, which start at $25 per application.—
    More Pricing Information
    Community Pulse
    CloudwaysHostGator
    Considered Both Products
    DigitalOcean
    Chose Cloudways
    DigitalOcean: harder to set up, hands-on maintenance and controll, but needs work-hours of a linux expert.

    GoDaddy: absolutely worst of all providers, charges stupid people money for nothing-services. Horrible products in my opinion.
    Incentivized
    Newfold Digital (Endurance + Web.com)
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    86%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    83%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    86%
    Implementation went as expected
    6 Answers
    Best Alternatives
    CloudwaysHostGator
    Small Businesses
    Flywheel
    Score9.9 out of 10
    SiteGround
    Score9.8 out of 10
    Medium-sized Companies
    WP Engine
    Score8.8 out of 10
    No answers on this topic
    Enterprises
    No answers on this topic
    AccuWebHosting.Com
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CloudwaysHostGator
    Likelihood to Recommend
    10.0
    (5 ratings)
    6.9
    (19 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.7
    (2 ratings)
    7.8
    (5 ratings)
    User Testimonials
    CloudwaysHostGator
    Likelihood to Recommend
    DigitalOcean
    When you dont know how to set up a cloud server technically, (The LAMP stack or the PHP settings etc) Cloudways comes handy. You can easily modify the server settings with one click.
    Less Appropriate - If you want to save costs, go for direct cloud providers. Setting up technical stuff is a one time job.
    Incentivized
    Read full review
    Newfold Digital (Endurance + Web.com)
    HostGator for email, domain and website hosting--delightful, 100% satisfied! Have always had ample capacity for company email needs, features work well. I have used it off and on for several organizations since 2011. HostGator website building is fairly straightforward, although I wouldn't recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now. Easier than building a WordPress website from scratch, which can also be done for free in HostGator. I'd say it's limited compared to feature-rich WP, but it designs as nicely as Wix.
    Incentivized
    Read full review
    Pros
    DigitalOcean
    • Automatic Daily One Click Restore Backups
    • Integrated CDN
    • Easy & Intuitive Alternate Interface to cPanel and WHM
    • Very Affordable for High Specs
    • 24/7 Customer Support is Extremely Helpful
    • Serve & Application Management is a Breeze
    • Choose from Multiple Server Locations
    Read full review
    Newfold Digital (Endurance + Web.com)
    • The pricing is a big feature for this hosting company
    • Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using.
    • The customer service workers are professional and friendly.
    Read full review
    Cons
    DigitalOcean
    • Their free alternative to WP Rocket could be made more user-friendly and easier to understand
    • Create a function to automatically report heavy usage to specific email IDs
    Incentivized
    Read full review
    Newfold Digital (Endurance + Web.com)
    • Support could be better, it takes a long time to connect with somebody
    • You need to pay extra for a backup you can rely on
    • SiteLock is sold separately, but did not help when we were hacked
    • Site seems to slow down from time to time
    Incentivized
    Read full review
    Likelihood to Renew
    DigitalOcean
    No answers on this topic
    Newfold Digital (Endurance + Web.com)
    Because we have in house technical support to compensate the lack of quality HostGator tech support, and because the price continues to be affordable the business is likely to continue using HostGator. They provide what the business needs and we have in house support to maintain it.
    Read full review
    Usability
    DigitalOcean
    They are constantly improving their dashboards and interface to make it easier to use and find the things that we use the most. It's a lot of features to pack in to one UI and they have done a great job of making it user friendly. Their layout is intuitive and easy to learn and is extremely granular. We are able to control every aspect of our websites and applications from an individual level from scaling, to cache, to DNS, security, WAF, and everything in between.
    Incentivized
    Read full review
    Newfold Digital (Endurance + Web.com)
    No answers on this topic
    Support Rating
    DigitalOcean
    Technical support is just 2-3 clicks away and the Cloudways homepage and the operators are available almost 24/7. They also are able to answer any kind of question related to their services, whether economical or technical. I sometimes made mistakes while using their services and they have been keen to help me, and fixed my problems really fast.
    Read full review
    Newfold Digital (Endurance + Web.com)
    While you will get support from HostGator, it seems to be a different level from 8-10 years ago. It may take 15-20 minutes to get someone on chat, and unless you follow up, I've found followup email support to take a couple of days. If you stick with it, though, you will get support, and I've never had a problem they couldn't help with.
    Incentivized
    Read full review
    Alternatives Considered
    DigitalOcean
    DigitalOcean: harder to set up, hands-on maintenance and controll, but needs work-hours of a linux expert. GoDaddy: absolutely worst of all providers, charges stupid people money for nothing-services. Horrible products in my opinion. HostGator: okay-ish hosting, nowhere to the power of Cloudways, the customer support also is much less knowledgeable. I would advise against all managed hostings. Go managed-cloud instead.
    Incentivized
    Read full review
    Newfold Digital (Endurance + Web.com)
    I prefer HostGator over GoDaddy. HostGator does have better and more reliable customer support, and the user interface and user experience are overall much more friendly and easier to use. GoDaddy does have downtime associated with their hosting in my experience, but I have not experienced that with HostGator.
    Incentivized
    Read full review
    Return on Investment
    DigitalOcean
    • We were able to reduce load on our main server.
    • By migrating social sentiment platform to cloudways, we were able to scale and run it effeciently.
    • It saved lot of time as well in terms of server management.
    Incentivized
    Read full review
    Newfold Digital (Endurance + Web.com)
    • Usage of resale options easily quadrupled the money I was spending on HostGator
    • Trust in the host has to be earned, and HostGator has not retained that for me -- it will be a while before I feel confident in their uptime again
    • Overall, HG has been a positive impact on my business as a web developer
    Incentivized
    Read full review
    ScreenShots

    Cloudways Screenshots

    Screenshot of Managed ServicesScreenshot of Team Management