CloudWaitress vs. Get Beyond

Excellent, excellent choice for a multi-unit franchisee of quick service restaurants. I would hesitate to recommend for a "mom and pop" type restaurant, particularly one that was not generating at least $1m in sales. I would also hesitate to recommend for a multi-unit restaurant that had legacy general ledger integration unless they were willing to spend the time and energy to re-integrate, which is not an automatic or particularly easy process.

Incentivized

• Easily add and track inventory items
• Recipe management that allows for built-in costing and calorie / nutrition reporting that is often required by local, state and national regulations
• Cloud based employee scheduling ensures that staffing levels are adequate, employees are happy and surprises are limited
• Very easy to learn and train new employess

Incentivized

• Some custom reports can have errors in our register system is altered (time punch edits).
• Exports can't be customized by font style or size, and must be done within Excel.
• Cost. It is a big program, and we have Enterprise, plus six restaurant locations, so we have a lot of info on it.

Incentivized

We have a support representative, and whenever I've needed help customizing a report, or some numbers aren't coming through correctly, they are only one email away. It's very timely in response. They can view our system from the backside, and have fixed problems for me with integration or just a formula wrong in one of my custom reports.

Incentivized

I have only used the previous program they had here when I started, called Food Trak. It's a very old system. I think it was DOS-based.

Incentivized

• More control for the managers, and they easily see how they affect their overall numbers. They can see labor percentages at 15-minute intervals, and that is key when controlling payroll.
• It has streamlined our corporate office duties. Each store processes their own invoices, instead of our older method of sending all invoices to the office to enter on our old software.
• I get all of my payroll hours from PeachWorks in an Excel file that I can upload to our external payroll company. That ALONE has saved me hours of manual entry.

Incentivized