Cloudsocial vs. Meltwater

Cloudsocial

Meltwater

73 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cloudsocial	Score8.1 out of 10	Small Businesses (1-50 employees)	CloudSocial is a cloud-based platform that aims to make managing social media accounts easier and more efficient. With CloudSocial, the user can respond to real-time customer feedback, analyze and monitor trends in customer sentiment, listen carefully for key words and generally find ways to improve the reach of a business via various social media channels. This helps online business owners optimize marketing efforts by being able to respond quickly when issues come up, acting on positive…	$5 per month 1 user
Meltwater	Score8.1 out of 10	N/A	Meltwater Media Intelligence platform is a set of public relations software tools for media monitoring, social media monitoring, and collecting brand insights. The four areas of functionality are Monitor, Analyze, Distribute, and Engage. (Note that this product combines features from the vendor Meltwater's former Buzz, Press, and News products.)	N/A

Pricing

Cloudsocial

Meltwater

Solo: $5
per month 1 user
Teams: $25
per month 5 users
Enterprise: $60
per month 20 users

No answers on this topic

Pricing Offerings
Cloudsocial	Meltwater
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Cloudsocial	Meltwater
Considered Both Products	cloudsocial technologies pte ltd No answer on this topic	Meltwater No answer on this topic
	Would buy again
	No answers on this topic	63% Would buy again 20 Answers
	Delivers good value for the price
	No answers on this topic	62% Delivers good value for the price 16 Answers
	Happy with the feature set
	No answers on this topic	69% Happy with the feature set 22 Answers
	Lived up to sales and marketing promises
	No answers on this topic	63% Lived up to sales and marketing promises 15 Answers
	Implementation went as expected
No answers on this topic	81% Implementation went as expected 22 Answers

User Ratings
	Cloudsocial	Meltwater
Likelihood to Recommend	- (0 ratings)	8.0 (73 ratings)
Likelihood to Renew	- (0 ratings)	8.0 (9 ratings)
Usability	- (0 ratings)	9.0 (4 ratings)
Availability	- (0 ratings)	10.0 (1 ratings)
Support Rating	- (0 ratings)	7.5 (28 ratings)
In-Person Training	- (0 ratings)	8.0 (1 ratings)
Online Training	- (0 ratings)	8.0 (1 ratings)
Implementation Rating	- (0 ratings)	6.1 (2 ratings)
Vendor post-sale	- (0 ratings)	1.0 (1 ratings)
Vendor pre-sale	- (0 ratings)	9.1 (1 ratings)

User Testimonials
	Cloudsocial	Meltwater
Likelihood to Recommend	cloudsocial technologies pte ltd No answers on this topic	Meltwater Meltwater is well-suited for agencies that have an engagement team who is looking to service a variety of client needs such as social media reporting, public relations outreach, and community management. If you're looking to have a platform serve just one need, you can still use Meltwater but will get more bang for your buck if you are needing a variety of tools. Incentivized Maya DeJoie Social Media Strategist Read full review
Pros	cloudsocial technologies pte ltd No answers on this topic	Meltwater No answers on this topic
Cons	cloudsocial technologies pte ltd No answers on this topic	Meltwater The dashboards are not user-friendly, customizable (color, font size, etc.), or worthy of presenting to a client. All of the insights from a dashboard get pulled from the platform and placed into a more client-friendly presentation. Paywalls for certain publications connected to who-knows-what. DowJones racket limits media monitoring capabilities and results in manual searches for a growing number of publications. TVeyes, the broadcast monitoring arm of the media monitoring capabilities, just needs TLC and to become more client-facing. Currently, the links produced to share clips look sketchy, and they have a relatively short shelf life. Incentivized Alex Boonstra Senior Account Executive Read full review
Likelihood to Renew	cloudsocial technologies pte ltd No answers on this topic	Meltwater No answers on this topic
Usability	cloudsocial technologies pte ltd No answers on this topic	Meltwater Once you get some basic training it's pretty easy to use. I would like to see training manuals, or instructional videos to help me explore features I'm not currently using. Chris Vanasdalan Communications & Media Relations Manager Read full review
Support Rating	cloudsocial technologies pte ltd No answers on this topic	Meltwater No answers on this topic
In-Person Training	cloudsocial technologies pte ltd No answers on this topic	Meltwater Again, really in-depth and helpful for a program that is really easy to use. Carolyn Smith Assistant Account Executive Read full review
Online Training	cloudsocial technologies pte ltd No answers on this topic	Meltwater Walked step by step through program. Very informative on a program that doesn't require much training. Carolyn Smith Assistant Account Executive Read full review
Implementation Rating	cloudsocial technologies pte ltd No answers on this topic	Meltwater You are only allowed 15 users, so make sure you've identified who will have access to use the tool. Chris Vanasdalan Communications & Media Relations Manager Read full review
Alternatives Considered	cloudsocial technologies pte ltd No answers on this topic	Meltwater I was looking for a full-service option. I did some research. What really sold me was the presentation. They offered products that were helpful, and I wasn’t even aware of them. It is more expensive than the other products that are out there, but you get more. The other companies are good, but Meltwater Media Intelligence is more full service. Incentivized Sara Sayed Senior Managing Director Read full review
Return on Investment	cloudsocial technologies pte ltd No answers on this topic	Meltwater No answers on this topic
ScreenShots	Cloudsocial Screenshots