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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudCall

    Score10 out of 10
    N/ACloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).

    $15

    per month per user

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Pricing
    CloudCallGoogle Voice
    Editions & Modules
    Pro Edition
    $15
    per month per user
    Advanced Edition
    $25
    per month per user
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Offerings
    Pricing Offerings
    CloudCallGoogle Voice
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    CloudCallGoogle Voice
    Considered Both Products
    CloudCall
    No answer on this topic
    Google
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    98%
    Would buy again
    40 Answers
    Delivers good value for the price
    No answers on this topic
    98%
    Delivers good value for the price
    39 Answers
    Happy with the feature set
    No answers on this topic
    93%
    Happy with the feature set
    38 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    93%
    Lived up to sales and marketing promises
    26 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    34 Answers
    Features
    CloudCallGoogle Voice
    Cloud PBX
    Comparison of Cloud PBX features of CloudCall and Google Voice
    Feature
    CloudCall
    8.3
    3 Ratings
    4% above category average
    Google Voice
    4.4
    51 Ratings
    58% below category average
    Hosted PBX8.03 Ratings8.423 Ratings
    Multi-level Interactive Voice Response (IVR)8.03 Ratings5.226 Ratings
    User templates9.02 Ratings1.419 Ratings
    Call reports9.03 Ratings5.044 Ratings
    Directory of employee names7.53 Ratings1.725 Ratings
    Call Management
    Comparison of Call Management features of CloudCall and Google Voice
    Feature
    CloudCall
    8.3
    3 Ratings
    1% below category average
    Google Voice
    8.1
    65 Ratings
    3% below category average
    Answering rules9.03 Ratings8.044 Ratings
    Call recording9.53 Ratings10.051 Ratings
    Call park7.53 Ratings6.422 Ratings
    Call screening7.53 Ratings7.459 Ratings
    Message alerts8.03 Ratings9.063 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CloudCall and Google Voice
    Feature
    CloudCall
    7.5
    3 Ratings
    6% below category average
    Google Voice
    7.2
    43 Ratings
    10% below category average
    Video conferencing7.52 Ratings7.021 Ratings
    Audio conferencing8.03 Ratings7.038 Ratings
    Video screen sharing7.01 Ratings5.613 Ratings
    Instant messaging7.53 Ratings9.326 Ratings
    Mobile apps
    Comparison of Mobile apps features of CloudCall and Google Voice
    Feature
    CloudCall
    8.8
    3 Ratings
    10% above category average
    Google Voice
    5.0
    61 Ratings
    45% below category average
    Mobile app for iOS8.53 Ratings5.044 Ratings
    Mobile app for Android9.01 Ratings5.049 Ratings
    Best Alternatives
    CloudCallGoogle Voice
    Small Businesses
    Zoom Phone
    Score9 out of 10
    Zoom Phone
    Score9 out of 10
    Medium-sized Companies
    Cisco Unified Communications Manager (Call Manager)
    Score8.6 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.6 out of 10
    Enterprises
    Google Voice
    Score7.8 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CloudCallGoogle Voice
    Likelihood to Recommend
    8.5
    (3 ratings)
    9.0
    (71 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.3
    (7 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (9 ratings)
    Support Rating
    10.0
    (1 ratings)
    7.0
    (35 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    CloudCallGoogle Voice
    Likelihood to Recommend
    CloudCall
    I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
    Incentivized
    Read full review
    Google
    In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
    Incentivized
    Read full review
    Pros
    CloudCall
    • Recording
    • Log management
    • IVR
    Incentivized
    Read full review
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    Cons
    CloudCall
    • The service on their app is not the best
    • The texting platform can always improve
    Incentivized
    Read full review
    Google
    • I think there is room to improve with regards to call forwarding.
    • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
    • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
    Incentivized
    Read full review
    Likelihood to Renew
    CloudCall
    No answers on this topic
    Google
    It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
    Read full review
    Usability
    CloudCall
    No answers on this topic
    Google
    I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
    Incentivized
    Read full review
    Support Rating
    CloudCall
    Customer support is always responsive and timely.
    Incentivized
    Read full review
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
    Read full review
    Implementation Rating
    CloudCall
    No answers on this topic
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    Alternatives Considered
    CloudCall
    Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
    Incentivized
    Read full review
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    CloudCall
    No answers on this topic
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    Professional Services
    CloudCall
    No answers on this topic
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    Return on Investment
    CloudCall
    • Makes project work move fast, making the process productive.
    • Keeping record of the calls made for validation or verifications.
    • The only negative impact I feel is when we need support during server errors, which lags sometimes.
    Incentivized
    Read full review
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    ScreenShots

    CloudCall Screenshots

    Screenshot of Keep everything in a CRM and see how teams are doing from anywhere.Screenshot of Work from anywhere, when  CloudCall integrates with  Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdgeScreenshot of A phone system that integrated with a CRMScreenshot of Work from anywhere when CloudCall integrates with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRMScreenshot of "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta RecruitmentScreenshot of "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd