CloudApper CMMS vs. UpKeep Maintenance Management

The software helped me to better manage my technician and their movement. Overall made my task easier to do, and instantly I get the notification regardless of my location. The app has simplified the task of asset management and maintenance of inventory.

Very appropriate within our business since It is so easy to use and implement. The software gives the techs more accountability and ownership of jobs, along with the ability to create re-occurring work orders for inspections and checks. I now get accurate data to report against on a weekly basis, and get KPI's to set goals for our team.

Incentivized

• It can be accessed from smartphones, making maintenance management easier than ever.
• Technicians can be assigned easily and everything can be tracked using the dashboard.
• We can just scan the barcode on the equipment and all the work history comes up.

• The app is very simple to use - Very user-friendly for the user, and very easy to set up.
• The ability to upload photos, take photos and then assign the work order ticket to a vendor is great.
• The ability to upload bids, quotes, and issues then create a PDF file that can be exported to vendors, employees, or third parties is great.

• We didn't faced any issue or major problem while using the software.

• Periodic maintenance needs are still a little tricky keeping in the system without flooding the user with too many work orders.
• It does not immediately update all the time. For example, closing out work orders and the number of total work orders stays the same until it’s rebooted.
• Search functions need improving.

Incentivized

As I said, CloudApper CMMS has made our work so simple, it is difficult for us to use any other software. It is so easy to install that any one can be trained without any hassle. The data we receive based on CloudApper CMMS helps us to take certain decisions which are important for us.

We love how organized it has made our processes.

Incentivized

I think the platform is user-friendly but there have been some issues that colleagues have been complaining about. For example, the program tends to run slow from time to time. Reporting could be better. We could use more fields for categories under parts and assets.

I cannot say enough great things about their customer service. From the start of the purchase, Upkeep was extremely helpful and informative. They have been ongoingly keeping us informed and available to answer any of our questions as they arise. They ongoing learning portal is also helpful when new features and changes happen with the interface.

Incentivized

Everything went as planned.

Incentivized

We liked the Hippo CMMS for the mapping feature - you can do an overlay of the building plan and markup the locations - but the barcode feature was not there at the time we reviewed, so there was some automation lost there. UpKeep had the barcode - but lacked the mapping. We preferred the barcode feature. Also - the mobile app for UpKeep was much more mature, and they've since added the sensors (beta) which I don't believe Hippo has yet.

Incentivized

• It has reduced machine downtime significantly
• It has helped improve the efficiency of the maintenance team
• It has improved collaboration regarding maintenance

• It's a bit too soon to speak of ROI, but being able to track issues over multiple service calls has proven to be useful, especially when it comes to holding workers accountable for their use of the machines.
• It's easy to use for those who use it.
• It's no harder to submit issues than it is to send an email. If you can send an email, you can submit an issue.

Incentivized