CMMS is a mobile and cloud application that aims to simplify the management enterprise assets and equipment, maintenance schedules, inventory, work order routing and reporting. The solution helps employees to operate more efficiently and provides management with real-time visibility into the status of their assets and maintenance plans.
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HxGN EAM
Score 7.9 out of 10
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HxGN EAM (formerly Infor EAM) is a configurable enterprise asset management platform. The solution was acquired by Hexagon from Infor in late 2021.
The software helped me to better manage my technician and their movement. Overall made my task easier to do, and instantly I get the notification regardless of my location. The app has simplified the task of asset management and maintenance of inventory.
HxGN EAM is probably better suited for larger enterprise solutions where there is a need for enterprise asset management. At our organization, we had a long asset list but also at multiple sites and building locations. With many sites, we found it difficult to sometimes track the assets. The HxGN EAM product allowed for a consolidated view as well as good on-time reporting that can also be customized for different parts of the organization or user groups. This solution generally integrated well with our organization; this should be assessed for your organization.
Infor Enterprise Asset Management doesn't step the user through the process easily. The user must already know the process and how to step through it. But I still don't see this as a very big issue.
Would like a separate mobile program to handle the parts side of the equation (receiving, put-up, counting, etc.).
The mobile program could do a better job of handling fleet assets. Currently, a lot of configuration and customization is used to get the mobile program to work appropriately in a fleet environment.
As I said, CloudApper CMMS has made our work so simple, it is difficult for us to use any other software. It is so easy to install that any one can be trained without any hassle. The data we receive based on CloudApper CMMS helps us to take certain decisions which are important for us.
EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
