Close CRM vs. Klenty

Excellent software to increase sales and follow up with existing and new customers. Email and SMS handling are really easy for the sales team, managing leads is really great, and Close merges duplicate leads to help our Data Leads avoid repetitive and unnecessary calls. As mentioned in some comments before, must improve in reports, Close is not appropriate to handle or track agents' hours making it necessary to implement additional software to cover this area.

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Klenty is best suited for organisations that sell technology products or services. Any SAAS company should consider Klenty as a must-have tool to use. If any company sends at least 50 emails daily to the target prospects, they should try Klenty and see the difference. It helps in sending personalized emails to the prospects, but also helps in follow-up with them at the right frequency

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• Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
• Email sync. Syncs in real time with your email account, which is huge.
• Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.

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• Sequences
• Calls and dispositions
• Automation of tasks

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• Make it so one can set the time at which the emails go out.
• Make it easier to set up my workflow.

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• Ai feature can be enhanced more
• Klenty support can improve
• Klenty Annual pricing

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It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.

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Klenty is easy to learn, I have onboarded more than 4 sales executive on Klenty so far and they have never came with query again, it is very easy to use and its UI is designed with lots of simplicity with lots of advance features.

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I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.

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Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.

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HubSpot CRM was primarily designed for inbound and it still provided multiple options for setting up outbound as well. However, Klenty allows us to focus more on calling, and HubSpot CRM was more aligned towards making everything stick together for it to work. Klenty, on the other hand, specializes in one niche and does it very well.

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• Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.

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• Increased outreach by 24%
• Connection ratio is 22%
• Productivity is up by 37%

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