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Clio vs. SurePoint Legal Management System (LMS)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Clio

    Score8.2 out of 10
    N/AClio is web-based legal practice management software for solo practitioners and small firms. It is designed to replace multiple different systems (like document management, case management, and accounting software) to streamline the amount of technology that small firms need to manage.

    $49

    per month

    SurePoint Legal Management System (LMS)

    Score10 out of 10
    N/ASurePoint’s (formerly Rippe & Kingston) Legal Management System (LMS) is oriented towards managing the financial aspects of running a law practice, with integrated accounting and general ledger.N/A
    Pricing
    ClioSurePoint Legal Management System (LMS)
    Editions & Modules
    EasyStart
    $49
    per user/per month
    Clio Grow
    $59
    per user/per month
    Essentials
    $89
    per month per user
    Advanced
    $129
    per month per user
    Complete
    $159
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    ClioSurePoint Legal Management System (LMS)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll pricing tiers have a 7-day free trial. Discount available for annual pricing.—
    More Pricing Information
    Community Pulse
    ClioSurePoint Legal Management System (LMS)
    Considered Both Products
    Clio
    No answer on this topic
    SurePoint Technologies
    No answer on this topic
    Key User Insights
    Would buy again
    56%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    56%
    Delivers good value for the price
    9 Answers
    No answers on this topic
    Happy with the feature set
    50%
    Happy with the feature set
    8 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    53%
    Lived up to sales and marketing promises
    8 Answers
    No answers on this topic
    Implementation went as expected
    50%
    Implementation went as expected
    8 Answers
    No answers on this topic
    User Ratings
    ClioSurePoint Legal Management System (LMS)
    Likelihood to Recommend
    6.8
    (26 ratings)
    7.0
    (2 ratings)
    Usability
    7.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    6.4
    (4 ratings)
    -
    (0 ratings)
    User Testimonials
    ClioSurePoint Legal Management System (LMS)
    Likelihood to Recommend
    Clio
    Clio allows our law firm to track all aspects of a matter, such as documents, emails, time entries, tasks, and notes, in one place. This is ideal for our mid-sized law firm, which handles general litigation, personal injury, and family law. A feature we appreciate is the client portal's secure way to share updates, documents, and invoices.
    Incentivized
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    SurePoint Technologies
    Law firms needing an easy to use billing and accounting systems. [SurePoint Legal Management System (LMS)] would work for law firms of all sizes. It does not work well for matter pricing or profitability analysis.
    Incentivized
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    Pros
    Clio
    • Provides an interface with NextChapter Bankruptcy.
    • Provides an interface with the forms on our website and landing pages to allow for easy transmission of potential clients into our Clio system from these sources with little human intervention.
    • Its billing, invoicing and payment integration makes the billing cycle for clients easier.
    Incentivized
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    SurePoint Technologies
    • The interface is fairly well designed, making it fairly easy to enter data or to create information visualizations.
    • The software supports a robust set of features that can all be accessed through a single portal or site.
    • There are analysis functions that help show patterns or trends based on time sensitive information.
    Incentivized
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    Cons
    Clio
    • Document management. It's still far easier for me to create Word templates and just use Word.
    • Centralized filing of client files. Like I said, I use Word. I work on a Mac and use Mac's tag structure. Clio should find a way to gather all files that have a certain tag and allow me to access them through Clio. Instead, I use Hazel and DropBox.
    • Case planning and budgeting. I use OmniFocus for project management, a self-created Excel spreadsheet for project budgeting and a cloud-based service for Gantt charts. How hard would it be to add robust project management tools to Clio?
    • Search feature for stored documents and information. Evernote has Clio beat hands-down, but I don't put client-sensitive information (only caselaw) on Evernote.
    • Case notes. This feature may be useful for high-volume practices, but I never use it.
    Incentivized
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    SurePoint Technologies
    • No case management system to speak of.
    • No able to create multiple cost rates for attorneys to use in profitability analysis
    • Accounting system does not integrate well with e-billing vendors
    Incentivized
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    Likelihood to Renew
    Clio
    We have been able to streamline our task management and everyday office procedures by using Clio to its fullest potential. We have a hire client retention rate because we can easily keep track of leads and follow ups. Clio Draft is saving us time on drafting legal documents and correspondence espondence. Overall, we are able to save time and money on everything tasks
    Incentivized
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    SurePoint Technologies
    No answers on this topic
    Usability
    Clio
    Clio is intuitive and easy to learn. Even new staff or attorneys with limited tech experience can quickly navigate through tasks, matters, billing, and calendars. This reduces training time and increases productivity, especially in a busy mid-sized law firm. Because it’s cloud-based, Clio can be accessed from any device, anywhere. Whether I am working in the office, at home, or in court, I have full access to my cases, documents, and time entries.
    Incentivized
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    SurePoint Technologies
    No answers on this topic
    Support Rating
    Clio
    When I contact them, I am told that the person who can help me cannot be reached but that I should call back. When I call, I cannot get ahold of anyone who can help. Sales/support does not respond to my emails. Maybe if you are part of a large firm they treat you differently.
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    SurePoint Technologies
    No answers on this topic
    Alternatives Considered
    Clio
    We did not use any other practice management software, but I did evaluate Rocket Matter as a potential alternative. Rocket Matter does not have the same robust intake software that Clio Grow does and therefore it was not even a plausible alternative for us to implement. Clio is constantly updating and evolving based on feedback from users and that makes it the kind of program that can grow with your business needs.
    Incentivized
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    SurePoint Technologies
    LMS Practice Management provides a wealth of features not often found in one package. Its information visualization tools and client management tools are extremely helpful in providing oversight on client billing matters. Its reporting tools were also fairly robust, providing more features than competitor products on the markets. While not perfect, its clean interface and number of components help make it stand out among the competition
    Incentivized
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    Return on Investment
    Clio
    • Hard to judge ROI, but it saves us money compared to our old server based system (ProLaw)
    • More accessible from more places. I was able to continue working during a two week trip to the beach.
    • The Client Portal (Clio Connect) is a positive way to send clients document securely, avoids the forwarded email / forwarded attachment problem.
    Incentivized
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    SurePoint Technologies
    • It easy to use to respond to questions relating to time entry, billing and collections
    Incentivized
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