Click2Magic vs. Smartsupp

It is best suited for sales, marketplaces, and customer support.

Smartsupp is good for every ecommerce with need to answer questions of clients and comunicate with them. A lot of convesations can be automated, so I need less people to do the same work

• Personalized conversations
• CRM integration
• Powerful archives

• Ability for multi-platform login between Android, Apple IOS, and Windows
• Much less buggy than our previous Chat provider
• Ability to see Live and Offline visitors

• This live chat app is easy to use and implement. No complexity!

• I wish we would be able to check ip adresses so we can link the chats so companies before they fill out a contact form

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Customer response has been much better.In the past, the conversion rate for our services has been very low, probably due to poor UI/UX.But considering that we were still getting a certain number of conversions, we believe that the demand from users was very strong.With the addition of the chat function, we now have a point of contact with customers who had not converted.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.

All the features found in other programs in Smartsupp are brought together. In addition, the price offer is attractive, and the multitude of selection of options and possible add-ons is very large and tailored to different thresholds, so everyone should choose an offer perfectly suited to their needs. I haven't had the need to use support, so it's hard for me to judge, but the very fact that I haven't had to do so probably speaks well for it.

• Through Click2Magic we got more number of leads
• it helped our company to understand the query's of the customer through live chat support

• It has a very positive impact. I need less workers to do the same job.
• A lot of communication can be automated - especially answers for simple questions.