Click2Magic vs. Gorgias

With this live chat software, we can now provide friendly and timely customer support. Proactive and personalized conversations have reduced wait times and improved our relationship with our customers. It is well suits for support, sales and marketplaces. Also, it provided greater customer satisfaction and improved our sales. I would recommend it for all the teams irrespective of size.

Gorgias is one of the easiest platforms I've used, as it was easy to navigate. You can customize your views so you can easily track them. The shared views are also specific and convenient. The search button is also one thing I like, as it easily shows what you're looking for with just keywords, email addresses, or any information.

Incentivized

• It provides reliable and real-time chat
• It is best at capturing quality leads
• It provides in-depth insights into business
• This live chat app is easy to use and implement. No complexity!

• Gorgias AI, it able to replied to tickets with the brand of voice and the approached that aligned with our brand voice.
• Integrations that can be connected to multiple shopify stores, including messaging channels.
• Auto tagging on ticketing better categorizing when search.

Incentivized

• As of now, it has all the useful features. No cons to mention.

• Maybe in sending our response, it would be nice if the undo button was longer than 5 seconds.
• Alt + enter should be disabled as we could accidentally press this, and the emails are automatically sent.

Incentivized

It's pretty straightforward, but it does take a little getting used to for many people. I would almost recommend having an "expert" have someone sitting nearby to coach the user for their first experiences with the software, as well as setting options to be limited. As otherwise, there can be moments that are just too much at once for some users

Incentivized

Its ease of use and useful features. I mean it is not congested with lots of features but the providers include only the required features based on our business requirements. No complexity in using this super live chat. Highly recommended!

We selected Gorgias from Zendesk based on its Shopify integration. Given how many stores we were managing the team needed to quickly find all of a customer's information in an email. We preferred it to Zendesk. However, now that I use intercom I have many more features such as surveys, topics, extensive reporting, auto tags, and series I prefer intercom for my work now

Incentivized

• Improved response time
• Improved customer satisfaction
• improved brand credibility.
• Improved ROI

• Drastically reduced our response time from 2 business days, to 2 hours on average.
• Made it easier to sync data for damaged item, allowing us to better understand damages.
• Allowed us to easily see that statistics of what kind of issues we are seeing from our customers.

Incentivized