TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Clay.earth

    Score8.8 out of 10
    N/AClay is a contact management tool built automatically from calendar history, social profiles, contacts, and notes. Clay keeps track of everything most important to contacts: birthdays, kid's names, published articles, even their favorite foods. Designed and crafted for iOS and Mac, Clay empowers thousands of professionals every day to be more conscientious. #1: Everyone, from everywhere. Clay automatically builds a collection of everyone…

    $20

    per month

    Insightly

    Score7.4 out of 10
    N/AInsightly is presented as a modern, affordable CRM that is easy to use, simple to customize, and that scales with companies as they grow, designed to solve common pain points that legacy CRMs can't. Available in any vertical, Insightly CRM customers can add companion products for marketing automation, customer service, and integrations in the same platform. Insightly has more than a million users worldwide.

    $348

    per year per user

    Pricing
    Clay.earthInsightly
    Editions & Modules
    Pro
    $20
    per month a single user
    Pro
    $20
    per month a single user
    Team
    $49
    per month per seat
    Team
    $49
    per month per seat
    Enterprise
    Contact Sales
    Plus
    $29
    per month (billed annually) per user
    Professional
    $49
    per month (billed annually) per user
    Enterprise
    $99
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    Clay.earthInsightly
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing.
    More Pricing Information
    Community Pulse
    Clay.earthInsightly
    Considered Both Products
    Clay.earth
    No answer on this topic
    Unbounce
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    88%
    Would buy again
    96 Answers
    Delivers good value for the price
    No answers on this topic
    94%
    Delivers good value for the price
    85 Answers
    Happy with the feature set
    No answers on this topic
    88%
    Happy with the feature set
    96 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    88%
    Lived up to sales and marketing promises
    61 Answers
    Implementation went as expected
    No answers on this topic
    92%
    Implementation went as expected
    72 Answers
    Features
    Clay.earthInsightly
    Sales Force Automation
    Comparison of Sales Force Automation features of Clay.earth and Insightly
    Feature
    Clay.earth
    -
    Ratings
    Insightly
    7.3
    400 Ratings
    5% below category average
    Customer data management / contact management00 Ratings8.6383 Ratings
    Workflow management00 Ratings6.6351 Ratings
    Territory management00 Ratings6.874 Ratings
    Opportunity management00 Ratings8.7349 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings6.7357 Ratings
    Contract management00 Ratings6.521 Ratings
    Quote & order management00 Ratings8.364 Ratings
    Interaction tracking00 Ratings5.8312 Ratings
    Channel / partner relationship management00 Ratings7.724 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Clay.earth and Insightly
    Feature
    Clay.earth
    -
    Ratings
    Insightly
    7.1
    13 Ratings
    6% below category average
    Case management00 Ratings7.011 Ratings
    Call center management00 Ratings7.28 Ratings
    Help desk management00 Ratings7.19 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Clay.earth and Insightly
    Feature
    Clay.earth
    -
    Ratings
    Insightly
    4.9
    312 Ratings
    43% below category average
    Lead management00 Ratings5.3298 Ratings
    Email marketing00 Ratings4.4245 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Clay.earth and Insightly
    Feature
    Clay.earth
    -
    Ratings
    Insightly
    6.2
    385 Ratings
    20% below category average
    Task management00 Ratings6.3374 Ratings
    Billing and invoicing management00 Ratings6.039 Ratings
    Reporting00 Ratings6.4321 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Clay.earth and Insightly
    Feature
    Clay.earth
    -
    Ratings
    Insightly
    7.5
    343 Ratings
    1% below category average
    Forecasting00 Ratings7.092 Ratings
    Pipeline visualization00 Ratings8.0321 Ratings
    Customizable reports00 Ratings7.5307 Ratings
    Customization
    Comparison of Customization features of Clay.earth and Insightly
    Feature
    Clay.earth
    -
    Ratings
    Insightly
    6.2
    345 Ratings
    19% below category average
    Custom fields00 Ratings6.5344 Ratings
    Custom objects00 Ratings6.0105 Ratings
    Scripting environment00 Ratings6.86 Ratings
    API for custom integration00 Ratings5.5178 Ratings
    Security
    Comparison of Security features of Clay.earth and Insightly
    Feature
    Clay.earth
    -
    Ratings
    Insightly
    8.0
    295 Ratings
    4% below category average
    Single sign-on capability00 Ratings7.8262 Ratings
    Role-based user permissions00 Ratings8.2197 Ratings
    Social CRM
    Comparison of Social CRM features of Clay.earth and Insightly
    Feature
    Clay.earth
    -
    Ratings
    Insightly
    7.4
    90 Ratings
    1% above category average
    Social data00 Ratings6.825 Ratings
    Social engagement00 Ratings8.078 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Clay.earth and Insightly
    Feature
    Clay.earth
    -
    Ratings
    Insightly
    6.0
    146 Ratings
    20% below category average
    Marketing automation00 Ratings6.9146 Ratings
    Compensation management00 Ratings5.14 Ratings
    Platform
    Comparison of Platform features of Clay.earth and Insightly
    Feature
    Clay.earth
    -
    Ratings
    Insightly
    4.8
    310 Ratings
    42% below category average
    Mobile access00 Ratings4.8310 Ratings
    User Ratings
    Clay.earthInsightly
    Likelihood to Recommend
    -
    (0 ratings)
    7.1
    (420 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.2
    (33 ratings)
    Usability
    -
    (0 ratings)
    7.4
    (156 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (6 ratings)
    Performance
    -
    (0 ratings)
    7.9
    (25 ratings)
    Support Rating
    -
    (0 ratings)
    8.9
    (34 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (26 ratings)
    Configurability
    -
    (0 ratings)
    9.9
    (18 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.4
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (10 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (9 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (3 ratings)
    User Testimonials
    Clay.earthInsightly
    Likelihood to Recommend
    Clay.earth
    No answers on this topic
    Unbounce
    If a business has a simple workflow for purchasing a product or service for a customer and they want to keep track of this workflow then Insightly is very useful. The more complex a business operation is then Insightly starts to become difficult to use. I would recommend Insightly for small and medium sized businesses. Large businesses might have issues delegating tasks across many different users in a large company
    Incentivized
    Read full review
    Pros
    Clay.earth
    No answers on this topic
    Unbounce
    • The ability to set up filters to generate lists based on just the categories I am interested in.
    • It's integration with our sales data so we can see customer spending trends across multiple years and seasons.
    • The ability to circle back to previous email correspondence to refresh on past conversations with individual clients.
    Incentivized
    Read full review
    Cons
    Clay.earth
    No answers on this topic
    Unbounce
    • Once you are immersed in the platform, for all of its integration kudos, the platform became "intuitive" if that is the right word for it. There was some push back from staff on deployment.
    • The service and support team at Insightly was very responsive, but it seemed as if they had fielded similar complaints, and slower learning curves than we expected.
    • Unfortunately, while all has worked out nicely now and we are very happy with the platform, we had to have additional instruction time for all the staff during onboarding as workflows, dashboards, and pipelines were more time intensive than expected on the demo.
    Incentivized
    Read full review
    Likelihood to Renew
    Clay.earth
    No answers on this topic
    Unbounce
    Insightly offers a great product; it's the right fit for our company at this time. We were, however, considering moving to Contactually due to their cost effective automation features. However, they lacked the project management capabilities of Insightly. As our company grows, we would love to stay with Insightly - and if they can nail the automation and add the ability to customize a little bit more, it would be the perfect solution for us. For a larger company with a more involved sales team, you might find the metrics/reporting to be a bit basic. Insightly offers great customer service even to free customers
    Read full review
    Usability
    Clay.earth
    No answers on this topic
    Unbounce
    Some items are not easily accessible as an admin, and the number of available resources is outdated (video from 2017). For basic tasks such as updating prospects or contacts, it is fine. However, when you change the screen size, the system becomes less responsive, with tables often being difficult to read.
    Incentivized
    Read full review
    Reliability and Availability
    Clay.earth
    No answers on this topic
    Unbounce
    The provider is 100% available, with no downtime, maintenance, or unexpected outages. We have been able to perform solid continuous services for 12 months without any interruptions. We have backups as well, unlike the in-house backup that they keep on their end. I believe they have a very good redundancy and backup infrastructure in case they get any outages.
    Incentivized
    Read full review
    Performance
    Clay.earth
    No answers on this topic
    Unbounce
    Pages normally load quickly, but every now and then, as entering updates to fields, it take a while to update. Sometimes even after refreshing the screen, we have to exit and go back in to get the fields or queries to update.
    Incentivized
    Read full review
    Support Rating
    Clay.earth
    No answers on this topic
    Unbounce
    We have used Insightly for almost 2 years now. We have always been able to get in touch with support for a variety of reasons and they have never disappointed us. The support staff have always been very understanding. They have assisted with answers to our questions and have provided great tech support. We would highly recommend them.
    Incentivized
    Read full review
    In-Person Training
    Clay.earth
    No answers on this topic
    Unbounce
    Well, we didn’t get the chance to do this in-person training but rather one-on-one online training with HR in-house. There were PowerPoints to discuss as well as video instructions on how to use the app, so it was okay. We were able to play around with it during the training or onboarding session.
    Incentivized
    Read full review
    Online Training
    Clay.earth
    No answers on this topic
    Unbounce
    I've used Insightly's online training &/ or learned as I went. I've found the blogs and online written material helpful. I've also attended a few webinars, which can be useful if you use a J-I-T approach so as not to overwhelm you (or your staff) with functionality that you are using just yet. The fact that it's all available on their website and you can learn at your own pace is invaluable
    Incentivized
    Read full review
    Implementation Rating
    Clay.earth
    No answers on this topic
    Unbounce
    did not participate in the implementation of this product did not participate in the implementation of this product did not participate in the implementation of this product did not participate in the implementation of this product did not participate in the implementation of this product did not participate in the implementation of this product
    Incentivized
    Read full review
    Alternatives Considered
    Clay.earth
    No answers on this topic
    Unbounce
    Insightly is significantly better than Zendesk. It is easy to use, pleasant to look at, and makes sense. However, I don't think Insightly is fair now compared to Salesforce. Insightly can do many of the same things as Salesforce, but I've only started on some of these features. Insightly has excellent potential, and its support team drives me to make it what I believe it can be. For the price, I believe Insightly is worth it.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Clay.earth
    No answers on this topic
    Unbounce
    I don’t have the exact answers for this, but our accounting or finance department negotiates this. They always handle this kind of stuff and negotiate yearly licenses. Usually, they purchase 10 licenses in bulk and ask for a discount in bulk. Other than that, if there are any issues encountered on the app, they account for that. If it’s broken, that’s also taken into consideration when renewing the contract.
    Incentivized
    Read full review
    Scalability
    Clay.earth
    No answers on this topic
    Unbounce
    (+) Being able to download my LinkedIn connections was a huge benefit. (+) I use the task function to stay on top of my follow-up activity which is another positive feature. (+) The sorting capabilities also help me pinpoint the contacts that I need to stay on top of. (-) When I add a new lead from an existing organization, I would like the organization's information to automatically populate the fields like address, website, description. I enter all that information manually. (-) My mass mailing experience has been tedious due to the email function being interrupted and crashing due to bad email addresses in some of my records. (-) Many of my leads do not have current email addresses. I wish Insightly offered a tool to help find email addresses. I spend too much time researching to find email addresses.
    Incentivized
    Read full review
    Professional Services
    Clay.earth
    No answers on this topic
    Unbounce
    Our Customer Success Manager was great. A real professional and knowledgeable about the features and how they worked with our requirements
    Incentivized
    Read full review
    Return on Investment
    Clay.earth
    No answers on this topic
    Unbounce
    • Positive Impact>Visibility is critical when it comes to taking proactive measures within the organization. The Insightly Tool has helped use with that which minimizes costs when it comes to rework. We can proactively plan for upcoming growth and identify areas of improvement.
    Incentivized
    Read full review
    ScreenShots

    Insightly Screenshots

    Screenshot of Insightly's lead status and activity tracking, available so that nothing falls through the cracks.Screenshot of the reporting feature, which provides insight into sales and productivity performance.Screenshot of the Insightly Opportunities dashboard.Screenshot of Insightly on mobile.Product screenshotProduct screenshot