Clari vs. SAP Lumira Discovery

It's well-suited for sales and customer service processes where the intent is both to sell the product and give customer or technical service post-sale. It is best to search for calls with different phrases. However, as far as I am concerned, it is less suitable for processes that are not defined. Like sales inbound, where we may not know the conversation direction.

Incentivized

SAP Lumira helped to create intuitive and real-time dashboards in a story format to the organization. However with new capabilities of SAP, like SAP Analytics Cloud (SAC) providing more planning and analytical capabilities. Thus the identification of the use cases with the available products should be done. SAC is more integrated and the go to product in SAP roadmap.

Incentivized

• Sales pipeline management: Clari provides real-time visibility into the sales pipeline, enabling sales teams to track the progress of deals and make informed decisions.
• Revenue forecasting: The platform integrates with existing sales and marketing tools, giving organizations a comprehensive view of their sales pipeline and enabling accurate revenue forecasting.
• Advanced analytics: Clari uses machine learning and advanced analytics to provide actionable insights into sales performance and help organizations make informed decisions about their sales strategy.

Incentivized

• Data discovery and integration with applications.
• Ability to generate visual reports with meaningful business insights.
• Integration with Microsoft office.
• Integration with SAP Cloud platform and BI tools like Tableau.
• Amazing mobile interface with responsive UI experience.
• Ability to generate visual dashboards with charts and maps.

Incentivized

• When there is maintenance done in the backend our total numbers disappear so would be great to not impact production environment when doing improvements on the backend
• I think Clari can train more the champions at customer to drive utilisation rates in your customers

Incentivized

• Control over data import formatting - for example where amount and currency values are imported there is not enough control over the transformation and formatting and this has caused us data import difficulties where values read have been truncated due to punctuation in the amount fields.
• The user interface is simplified, but the terminology and screen layout do not always make it obvious how to start the process for a new user - for example to add a new data source or create a new report.

I will renew my Clari Subscription for many reasons. 1. Streamlines Sales - Clari automates many manual tasks like note-taking and transcripts. This frees my sales team so they can focus on closing deals. 2. Increased customer retention - Clari helps me identify potential churn risks and take proactive measures. 3. AI-Driven Insights

Incentivized

Given the scope ,maintanence , support and budget are the main drivers to deciding renewal of a software

Incentivized

Clari is very good when it comes to usability as I'm accessing it on daily basis as long as I'm on my Notebook, it helps a lot having visibility on my business status and progress on achievement. I can estimate my weekly, monthly, and yearly opportunities closure and revenue. I have some saved views which are so useful to get what I want to see.

Incentivized

It has good features, the data connectivity and merging is really good, and it has helped our IT team. Nevertheless, it can sometimes be hard to use and some of the features can be found outdated. As we don't have a lot of data, it is a decent tool for our data analytics, but I wouldn't recommend for bigger or more complex businesses with large amounts of data.

Incentivized

During the last 5 years, we have never faced unplanned outages

Incentivized

Lumira is a desktop application runs in its own JVM. It installs its own java runtime libraries to avoid any core java version conflicts. The availability of the application is completely relies on individual machine hardware configuration. On a decent desktop, it performs well and always launches in either 32 or 64 bit environment based on the hosts system's OS

Incentivized

The system is usually fast and loads quickly. Occasional slowness is observed during processing heavy uploads or downloads.

Incentivized

The performance is linear with amount of data that is being explored. We have done some benchmarks acquiring 10million data cells without having any performance problems. We need to make proper adjustments to jvm run time properties to start with higher heap size and other parameters that optimizes the run time performance

Incentivized

Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us

Incentivized

It does not have many bugs or issues since not a lot of new features are being added. The customer support for SAP Lumira Discovery is good and anyone considering this as a self-service tool would be happy. It integrates well in the SAP BI suite of products and the overall experience is positive.

Incentivized

We had one session of in-person training conducted in our office.

Incentivized

We did not take in-person training

Incentivized

Clari has good training materials, videos, and documentation.

Incentivized

Most of the user guides are pretty comprehensive and very easy to understand. The product itself is designed to be self-serve tool, did not need much of the end-user training. Most of the training we had is to how to read the data, how to explore the data, how to acquire the data etc.

Incentivized

No more the better there is a plan and technical support the business needs and functionalities can be created for the company to use it like that

Incentivized

Installing the desktop software on end-user machines is always challenging. The machine specifications are the biggest factor when running Lumira and be able to handle large datasets during data exploration. This often demands beefy machines at least for power-users. Although Lumira software licensing is not a big problem but managing partner's extensions and keeping track of their individual licenses may be an issue. If there is a way to bundle the more popular extensions such as vSQL or vOLAP should be bundled in core product and offer them as part of Lumira license instead of a separate license which causer operational burden.

Incentivized

Gainsight was clunky. We had a dashboard for CS renewals but it was difficult to update. If you typed something and didn't save, and you started updating another opportunity's notes, your previous notes would not save. With Clari it auto saves

Incentivized

I have evaluated products such a Tableau Desktop and Splunk and the biggest difference I realized was the ability to include interactive controls in the output. For instance if I wanted to include the ability to filter by a category or filter by a date range, the controls can easily be embedded in other products.

Incentivized

Clari is worth the investment with its advanced forecasting and pipeline management. They have a unified revenue platform that serves as a single source of truth for revenue data.

Incentivized

Enterprise wide implementation is a challenge with data security and trustedness. No easy installation can be done across the enterprise. no upgrade paths also available from SAP. They have so much of experience with desktop implementation, there it could be a controlled environment with a capital budget. These may be resolved in the upcoming releases

Incentivized

• I no longer spend hours reconciling spreadsheets or guessing which opportunities are real - Clari shows me exactly where to focus to drive results.
• I have consistently hit my quota the last 3 quarters thanks to Clari's precision and detailed insights.

Incentivized

• We could obtain original data from vast and detailed corporate and personal data sources.
• We could share visual analysis results with stakeholders via the cloud, and it could also be viewed on a tablet.
• It is very flexible and accurate to use. It can be used for forecasting sales, resource planning, and scheduling.