Clari vs. Oracle Discoverer (discontinued)

This is the only forecasting tool you need. Best for CSMs renewal forecasting. Can even forecast churn as far out as you'd like. Example: we forecast 3 quarters out (even if it's just a rough guess). Helps ELT determine OKRs for H1 & H2. Best for Sales for net new opps or existing customer expansions. We're able to segment and see that mid market is closing more deals in a specific tool than enterprise and can segment down by industry or AE/CSM to see what's working and what's not

Incentivized

Discoverer is well suited as a reporting tool where data integration doesn't play a major role. Discoverer suits very well situations where a user has to run a query every day. Discoverer reports can be scheduled and the user can just view the data instead of running the query manually. Also, Discoverer takes away the pain of managing the database credentials. Discoverer is not well suited to situations where the whole enterprise wants to view the same dashboard. Discoverer is more of a departmental BI tool. Discoverer doesn't offer many options to integrate data unless one has to create and handle integration using PL/SQL.

Incentivized

• Creates call summary and add them in created tags to help us to targeted monitoring.
• Help us create battlecards that agents can use on live calls.
• Help us create library and playbook of good and bad calls for training.
• Help us provide a call overview by team.

Incentivized

• SQL friendly which allows for fast adoption for those users who know how to write in SQL. This makes integration with other programs much easier.
• Accessing data is very fast even with larger data sets.
• The layout is clean and organized similar to a spreadsheet which allows for easier viewing and analyzing of the data.

Incentivized

• Occasionally it can be difficult to save specifically formatted criteria views
• The QBR dashboard has a lot of information on it, would be helpful if that was simplified to show what is most important
• The Salesforce integration is not immediate, so when updating opps it can take Clari 10-15 minutes to accurately reflect (but honestly still works great)

Incentivized

• There is always room for more scalability and optimization of performance.
• Oracle BI changes a lot from version to version. A smoother transition into a new version would be very helpful.
• Oracle BI's reporting tool is a little hard to use at first. The UI/UX of the tool can use improvement.

Incentivized

I will renew my Clari Subscription for many reasons. 1. Streamlines Sales - Clari automates many manual tasks like note-taking and transcripts. This frees my sales team so they can focus on closing deals. 2. Increased customer retention - Clari helps me identify potential churn risks and take proactive measures. 3. AI-Driven Insights

Incentivized

Because i never had issues with using the product it is more that the departments that need to set up all fields for the sales teams can use more training and guidance to quickly get the right results using Clari

Incentivized

During the last 5 years, we have never faced unplanned outages

Incentivized

The system is usually fast and loads quickly. Occasional slowness is observed during processing heavy uploads or downloads.

Incentivized

Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us

Incentivized

We had one session of in-person training conducted in our office.

Incentivized

Clari has good training materials, videos, and documentation.

Incentivized

No more the better there is a plan and technical support the business needs and functionalities can be created for the company to use it like that

Incentivized

At the time of selection, Clari was a more mature product than Xactly Forecasting. We did not want to experience growing pains with Xactly. Pipeline Inspection from SFDC was just becoming available. We had already selected Clari before we learned about Pipeline Inspection.

Incentivized

Discoverer was already in place when I joined the company so I was not involved in the selection process. However, I have been involved in the review of Discoverer as compared to alternatives including Business Objects, OBIEE, and SSRS. On a cost benefit analysis Discoverer always came out on top. Changing to another tool never provided enough additional functionality to overcome the cost of conversion and ongoing maintenance.

Incentivized

Clari is worth the investment with its advanced forecasting and pipeline management. They have a unified revenue platform that serves as a single source of truth for revenue data.

Incentivized

• I no longer spend hours reconciling spreadsheets or guessing which opportunities are real - Clari shows me exactly where to focus to drive results.
• I have consistently hit my quota the last 3 quarters thanks to Clari's precision and detailed insights.

Incentivized

• We have used Discoverer to respond to state sales and use tax audits and saved the company more than the cost of the product. Discoverer has thus assisted in our objective of managing costs.
• Discoverer is used to provide reports for EEOC reporting assisting our goal of complying with all government requirements.

Incentivized