Clari vs. Hashboard (discontinued)

It's well-suited for sales and customer service processes where the intent is both to sell the product and give customer or technical service post-sale. It is best to search for calls with different phrases. However, as far as I am concerned, it is less suitable for processes that are not defined. Like sales inbound, where we may not know the conversation direction.

Incentivized

For the scenario, we used Glean.io which we used the software to establish a database connection and build live dashboards on the data on this database. This was a very simple use case to explore the capabilities of the software. In this use case, it works very smoothly and well. Further, we looked into similar use cases using the data ops features to achieve data provisioning with code to have more control. This was a nice way to support data engineers for sure. I would say that - for our use cases - the UI-based set up does the job. It is nice to have more advanced options with data ops. But they are probably over the top for our use cases. I would say it is worth it though to explore and figure out which degree of control fits your use case best.

Incentivized

• Sales pipeline management: Clari provides real-time visibility into the sales pipeline, enabling sales teams to track the progress of deals and make informed decisions.
• Revenue forecasting: The platform integrates with existing sales and marketing tools, giving organizations a comprehensive view of their sales pipeline and enabling accurate revenue forecasting.
• Advanced analytics: Clari uses machine learning and advanced analytics to provide actionable insights into sales performance and help organizations make informed decisions about their sales strategy.

Incentivized

• Workflow is easy and clear due to clean and state of the art interface
• Model creation is easy
• Possibility for custom SQL code for database connection is very helpful

Incentivized

• When there is maintenance done in the backend our total numbers disappear so would be great to not impact production environment when doing improvements on the backend
• I think Clari can train more the champions at customer to drive utilisation rates in your customers

Incentivized

• Querying has to be done by users only. There can be ways to automate querying using templates
• Not able to clearly check the query run time
• The customer support team can be little more proactive while communicating any changes and resolving any queries

Incentivized

I will renew my Clari Subscription for many reasons. 1. Streamlines Sales - Clari automates many manual tasks like note-taking and transcripts. This frees my sales team so they can focus on closing deals. 2. Increased customer retention - Clari helps me identify potential churn risks and take proactive measures. 3. AI-Driven Insights

Incentivized

Clari is very good when it comes to usability as I'm accessing it on daily basis as long as I'm on my Notebook, it helps a lot having visibility on my business status and progress on achievement. I can estimate my weekly, monthly, and yearly opportunities closure and revenue. I have some saved views which are so useful to get what I want to see.

Incentivized

During the last 5 years, we have never faced unplanned outages

Incentivized

The system is usually fast and loads quickly. Occasional slowness is observed during processing heavy uploads or downloads.

Incentivized

Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us

Incentivized

We had one session of in-person training conducted in our office.

Incentivized

Clari has good training materials, videos, and documentation.

Incentivized

No more the better there is a plan and technical support the business needs and functionalities can be created for the company to use it like that

Incentivized

Gainsight was clunky. We had a dashboard for CS renewals but it was difficult to update. If you typed something and didn't save, and you started updating another opportunity's notes, your previous notes would not save. With Clari it auto saves

Incentivized

Glean.io provided the customisable packages as per the user licences and data storage required. We are a growing organisation and this flexibility helped arrive at decision to use Glean.io The user onboarding is very easy with Glean.io. There were no extra resources required to integrate with our system and it was done in couple of days only.

Incentivized

Clari is worth the investment with its advanced forecasting and pipeline management. They have a unified revenue platform that serves as a single source of truth for revenue data.

Incentivized

• I no longer spend hours reconciling spreadsheets or guessing which opportunities are real - Clari shows me exactly where to focus to drive results.
• I have consistently hit my quota the last 3 quarters thanks to Clari's precision and detailed insights.

Incentivized

• Optimised the DB management team by 30%
• Reduce in data visualisation dashboards TAT by 50%
• Increase in revenues and savings by 20%

Incentivized