TrustRadius

Clarabridge (discontinued) vs. Stratifyd

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clarabridge (discontinued)
Score 10.0 out of 10
N/A
Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.N/A
Stratifyd
Score 8.2 out of 10
N/A
Stratifyd enables companies to capture customer sentiment for every interaction and turn it into actionable business intelligence within an executive-level dashboard. The vendor says companies worldwide use Stratifyd to improve customer experiences, increase customer acquisition and retention, build better products, and drive revenue. Stratifyd is an AI platform that predicts human intent by analyzing structured and unstructured data from…N/A
Pricing
Clarabridge (discontinued)Stratifyd
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Clarabridge (discontinued)Stratifyd
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Clarabridge (discontinued)Stratifyd
User Ratings
Clarabridge (discontinued)Stratifyd
Likelihood to Recommend
5.0
(0 ratings)
8.0
(0 ratings)
Likelihood to Renew
8.2
(0 ratings)
-
(0 ratings)
User Testimonials
Clarabridge (discontinued)Stratifyd
Likelihood to Recommend
Call centers with heavy volumes can really benefit from Clarabridge.
Gino Abbate III, MBA | TrustRadius Reviewer
Gino Abbate III, MBA
Digital Marketing Analyst
Read full review
Organizing the data sets is easy and logical. Slicing and dicing of data functionality can be easily performed and is intuitive. Possibility to perform multiple analysis with a single dataset. Data can be easily adjusted even for a non-technical person. Easy navigation. Adjusting of datasets is very intuitive and quickly.
Verified User
Anonymous
Read full review
Pros
  • Categorization: It is able to take the data and truly put into different categories based on what you create/ choose in the admin panel.
  • Sentiment analysis: It creates a sentiment (which you can edit) for every single word in the survey.
  • Customer Service: they are very quick and on point with requests and communicating new releases as well as training/ assistance.
Brandon Johnson | TrustRadius Reviewer
Brandon Johnson
Human Resources Information System Analyst II
Read full review
  • Topic generation
  • Customizing process flows
  • Slice & dice data
Verified User
Anonymous
Read full review
Cons
  • User interface could be more intuitive.
Gino Abbate III, MBA | TrustRadius Reviewer
Gino Abbate III, MBA
Digital Marketing Analyst
Read full review
  • User interface
  • Text analytics
  • Segmentation setup
Verified User
Anonymous
Read full review
Likelihood to Renew
Extensive featureset, great customer service.
Jean-Marie Hoffelinck | TrustRadius Reviewer
Jean-Marie Hoffelinck
Advisor Online Communication
Read full review
No answers on this topic
Alternatives Considered
Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences
Brandon Johnson | TrustRadius Reviewer
Brandon Johnson
Human Resources Information System Analyst II
Read full review
No answers on this topic
Return on Investment
  • SLA Fractures quite a bit especially when we were in FB Jail
  • KPI not being met because of lack of publishing and responses
  • Customer Service suffered from not having a way to DM everyone
Verified User
Anonymous
Read full review
  • Multiple analysis
  • Slice & dice of data
  • Customizing data models
Verified User
Anonymous
Read full review
ScreenShots

Stratifyd Screenshots

Screenshot of