Clarabridge (discontinued) vs. Radarr

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clarabridge (discontinued)
Score 10.0 out of 10
N/A
Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.N/A
Radarr
Score 10.0 out of 10
N/A
Radarr is a social & digital data analytics and big data platform company that specializes in social listening, research, and digital monitoring using AI and machine learning technologies. Radarr, previously known as Circus Social, was founded in Singapore in 2012. The solution helps businesses make decisions from relevant social media & digital conversations in real-time using data…N/A
Pricing
Clarabridge (discontinued)Radarr
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Clarabridge (discontinued)Radarr
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Clarabridge (discontinued)Radarr
Best Alternatives
Clarabridge (discontinued)Radarr
Small Businesses
Sogolytics
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Simplify360
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Medium-sized Companies
CustomerSuccessBox
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Mention
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Score 9.4 out of 10
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Verint Voice of the Customer
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Score 10.0 out of 10
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Score 9.4 out of 10
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User Ratings
Clarabridge (discontinued)Radarr
Likelihood to Recommend
5.0
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
8.2
(0 ratings)
-
(0 ratings)
User Testimonials
Clarabridge (discontinued)Radarr
Likelihood to Recommend
Call centers with heavy volumes can really benefit from Clarabridge.
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Radarr is best suited for businesses that need to reach out to their target audience across multiple digital channels; it really helps track how effective the campaigns are and even improve on them based on what users tend to engage with the most on each platform. It can help streamline strategies.
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Pros
  • Categorization: It is able to take the data and truly put into different categories based on what you create/ choose in the admin panel.
  • Sentiment analysis: It creates a sentiment (which you can edit) for every single word in the survey.
  • Customer Service: they are very quick and on point with requests and communicating new releases as well as training/ assistance.
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  • Helps us track online conversations in an industry/ around a topic
  • Helps us track trending topics/ themes to include in content marketing strategies
  • Helps us analyze the response to the content created for different digital channels
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Cons
  • User interface could be more intuitive.
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  • Would love to have a topic generator in-built
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Likelihood to Renew
Extensive featureset, great customer service.
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No answers on this topic
Alternatives Considered
Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences
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Radarr brings you more comprehensive data and covers more digital platforms. In times when it is important to be present where your audience is and reach out to them at the right time, with the right message, that comprehensive view of data is what can help strategize better and run campaigns effectively. Also, love the visualization of data; that makes it all easy to understand.
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Return on Investment
  • SLA Fractures quite a bit especially when we were in FB Jail
  • KPI not being met because of lack of publishing and responses
  • Customer Service suffered from not having a way to DM everyone
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  • Better understanding of the target audience
  • Better organic campaign reach
  • Better audience engagement and response rate
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ScreenShots