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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Clappia

    Score10 out of 10
    Small Businesses (1-50 employees)
    No Code App platform to create mobile and web apps as easily as working with excel sheets to reduce the time of development and procurement. The apps can be designed using drag and drop components and to it, automated workflow behaviour and analytics can be designed. Its features are designed to make it ideal for user-friendly business process management apps.

    $7

    per user, per month

    ServiceNow Now Platform

    Score9.2 out of 10
    N/AThe ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.N/A
    Pricing
    ClappiaServiceNow Now Platform
    Editions & Modules
    Clappia
    $7
    per user, per month
    No answers on this topic
    Offerings
    Pricing Offerings
    ClappiaServiceNow Now Platform
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$7 per user, per monthNo setup fee
    Additional DetailsAnnual Billing is also available at $5/user/month.
    More Pricing Information
    Community Pulse
    ClappiaServiceNow Now Platform
    Considered Both Products
    Clappia
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    92%
    Would buy again
    23 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    No answers on this topic
    96%
    Happy with the feature set
    24 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    13 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    16 Answers
    Features
    ClappiaServiceNow Now Platform
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Clappia and ServiceNow Now Platform
    Feature
    Clappia
    9.0
    1 Ratings
    9% above category average
    ServiceNow Now Platform
    -
    Ratings
    Dashboards8.01 Ratings00 Ratings
    Standard reports9.01 Ratings00 Ratings
    Custom reports10.01 Ratings00 Ratings
    Process Engine
    Comparison of Process Engine features of Clappia and ServiceNow Now Platform
    Feature
    Clappia
    9.6
    1 Ratings
    14% above category average
    ServiceNow Now Platform
    -
    Ratings
    Process designer9.01 Ratings00 Ratings
    Process simulation10.01 Ratings00 Ratings
    Process player9.01 Ratings00 Ratings
    Form builder10.01 Ratings00 Ratings
    Model execution10.01 Ratings00 Ratings
    User Ratings
    ClappiaServiceNow Now Platform
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.5
    (27 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    9.3
    (20 ratings)
    Support Rating
    -
    (0 ratings)
    7.6
    (21 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.4
    (7 ratings)
    Professional Services
    -
    (0 ratings)
    8.2
    (3 ratings)
    User Testimonials
    ClappiaServiceNow Now Platform
    Likelihood to Recommend
    Clappia
    Clappia is the perfect NO CODE platform for you if you don't know any programming languages, servers, or cloud hosting skills, but you do know everything else around your requirement, workflow, or circumstance. If you're worried about IT skills, Cloud, server hosting & maintenance, or programming language skill in your web/mobile app development startup, Clappia is your one-stop solution. Apart from these low rates and hassle-free service in all other aspects, you will be able to focus entirely on NO CODE app creation and client management, leaving all data, server security, and other concerns to Clappia. There really is no additional fee or condition for using cloud storage, which is ideal.
    Read full review
    ServiceNow
    ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
    Incentivized
    Read full review
    Pros
    Clappia
    • Workflow Automation
    • Realtime Mobile apps
    • Triggered emails, mobile notification, status change
    • API friendly
    • WhatsApp, Slack integration
    • upload videos, images, and files
    Read full review
    ServiceNow
    • It helps put manage the request really well. It is easier to create a request, track the request and manage the request. It doesn't get lost into a pile of requests.
    • We've already pre-setted some settings into our ServiceNow. So it automatically assigns the level of urgency and mentions on the ticke if its a high or low priority request.
    • I really like the ServiceNow dashboards. They ate setup in a really nice way. The dashboards show the real time data aswell as old data incase if we need to see if there is a pattetn in the request or to fix any recurring issue.
    Incentivized
    Read full review
    Cons
    Clappia
    No answers on this topic
    ServiceNow
    • The ServiceNow performance speed has big room for improvement, as it is quite slow in loading Dashboards with more than 5-6 widgets. We are keeping our ServiceNow version up to date with latest releases.
    • Usually there are issues with having multiple ServiceNow tabs open in the browser and have different dashboards open in those tabs.
    • The way of showing a history log of all activities on Incident ticket is not optimal and easy to use or search in and have very old design.
    Incentivized
    Read full review
    Likelihood to Renew
    Clappia
    No answers on this topic
    ServiceNow
    While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
    Incentivized
    Read full review
    Usability
    Clappia
    No answers on this topic
    ServiceNow
    It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
    Incentivized
    Read full review
    Support Rating
    Clappia
    No answers on this topic
    ServiceNow
    I was not in the team that take care of the installation of ServiceNow but their feedback was very positive. Go live was done by the planned date and their support at the beginning provided always a timely response. Their customer service is friendly and easy to reach. Today we don't use their customer service anymore because we have an internal IT dedicated to maintaining the system.
    Incentivized
    Read full review
    Implementation Rating
    Clappia
    No answers on this topic
    ServiceNow
    We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
    Incentivized
    Read full review
    Alternatives Considered
    Clappia
    No answers on this topic
    ServiceNow
    ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Clappia
    No answers on this topic
    ServiceNow
    1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
    Read full review
    Professional Services
    Clappia
    No answers on this topic
    ServiceNow
    Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
    Incentivized
    Read full review
    Return on Investment
    Clappia
    • Easy to manage all leads as I get automated reports
    • Executive cant make excuses
    Read full review
    ServiceNow
    • Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
    • Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.
    Incentivized
    Read full review
    ScreenShots

    Clappia Screenshots

    Screenshot of Landing PageScreenshot of Type of Apps that can be developedScreenshot of App development InterfaceScreenshot of Instant Mobile App and Integration ServicesScreenshot of App Design ModeScreenshot of Analytics Window