Citrix Endpoint Management vs. PacketTrap (Discontinued)

Malware on unmanaged and BYO devices can pose a serious risk to corporate resources. Citrix Secure Private Access provides the security controls you need to protect sensitive data—without compromising the employee experience. Monitoring access to applications creates complications for users and IT alike. Citrix Secure Private Access lets you go beyond SSO to provide adaptive authentication, without compromising the user experience.

Incentivized

I would have said 10 if they didn't kill the product. I know Blue Folder took a piece of this, but we never got into it and just changed to Auvik and PRTG.

Incentivized

• security: it allows remote wipe of a device
• compartmentalization: when xenmobile is on the device, it can setup its own client, or have a set portion of the local mail client.
• mobile support: with a web-based admin portal, no software needs to be setup on a PC to admin remotely [good for on-call techs]

Incentivized

• Network monitoring was pretty on point. Not a lot of false positives.
• Easy to deploy.
• Easy to use.

Incentivized

• Free / Busy functionality would be great
• Interface changes more than I'd like
• Better calendaring interface - more like Outlook would be nice.

Incentivized

• Come back! After Dell purchased this, they ended support for it. In my experience, it was one of the better tools.
• Integration with other systems, but again, it is EOL, so doesn't matter.
• MiB library needs a refresh, but again, EOL.

Incentivized

The software's usability is what we expected. We knew what our organization needed and Citrix was able to meet our needs. The ability to have the apps on a mobile device has been a great plus and Citrix seems to have really developed a software based on the every day needs of the user.

Overall the support from the customer service team has been good. They are very timely and expert in resolving the tickets. They have appropriate knowledge to resolve issues in all stages to development. They were up to the point during the implementation stage of the XenMobile, all queries were answered in time to help finish the deployment. The support for last three years has been extraordinary in helping us use XenMobile effectively and efficiently.

Incentivized

Because of its flexible configuration, XenMobile was a much better fit for us. ZixOne was a reliable, functional MDM product but only functioned in a sandboxed environment. Despite being sandboxed, it was able to push contacts into the native app; however, it could not do the same with calendar data which was where our providers had the biggest heartburn. They could handle segregation of email but did not like having to review two separate calendar applications.

Incentivized

Again, the main piece was config backups. That is a real big deal, when you are dealing with a lot of customers that don't have a change management process. So changes can be done to a networking device and we need to be able to review what it was one day and what it changed to the next. This happens a lot with internal IT departments, that break something and you support them as an MSP.

Incentivized

• It provided more safer environment to access corporate emails on personal device. This reduced costs for VPN and access control measures.
• Most features are compliant with organizational security features, this reduced costs in third party vendor softwares.
• Web based admin control portal is very efficient, there is no need to install desktop client for admin control. This saved a lot of time during initial deployment.

Incentivized