Cisco Webex Social (Discontinued) vs. Discord

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Webex Social (Discontinued)
Score 7.0 out of 10
N/A
Cisco Webex Social has been retired and is no longer supported.N/A
Discord
Score 8.3 out of 10
N/A
Discord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.N/A
Pricing
Cisco Webex Social (Discontinued)Discord
Editions & Modules
No answers on this topic
Discord Nitro
$0
Discord Nitro Classic
$0
Offerings
Pricing Offerings
Cisco Webex Social (Discontinued)Discord
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Webex Social (Discontinued)Discord
Features
Cisco Webex Social (Discontinued)Discord
Communication
Comparison of Communication features of Product A and Product B
Cisco Webex Social (Discontinued)
10.0
Ratings
23% above category average
Discord
7.9
Ratings
0% below category average
Chat10.00 Ratings9.50 Ratings
Integrates with Outlook10.00 Ratings4.00 Ratings
Notifications00 Ratings9.20 Ratings
Discussions00 Ratings9.50 Ratings
Surveys00 Ratings8.00 Ratings
Internal knowledgebase00 Ratings9.10 Ratings
Integrates with GoToMeeting00 Ratings10.00 Ratings
Integrates with Gmail and Google Hangouts00 Ratings4.00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco Webex Social (Discontinued)
8.3
Ratings
6% above category average
Discord
7.7
Ratings
2% below category average
Document collaboration10.00 Ratings6.50 Ratings
Access control10.00 Ratings8.20 Ratings
Advanced security features5.00 Ratings7.60 Ratings
Versioning00 Ratings6.80 Ratings
Video files00 Ratings7.20 Ratings
Audio files00 Ratings6.70 Ratings
Integrates with Google Drive00 Ratings10.00 Ratings
Device sync00 Ratings8.30 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Cisco Webex Social (Discontinued)
-
Ratings
Discord
8.2
Ratings
6% above category average
Task Management00 Ratings8.40 Ratings
Gantt Charts00 Ratings9.00 Ratings
Scheduling00 Ratings8.00 Ratings
Workflow Automation00 Ratings7.00 Ratings
Mobile Access00 Ratings9.20 Ratings
Search00 Ratings8.70 Ratings
Visual planning tools00 Ratings7.00 Ratings
User Ratings
Cisco Webex Social (Discontinued)Discord
Likelihood to Recommend
10.0
(0 ratings)
8.1
(0 ratings)
Usability
-
(0 ratings)
8.0
(0 ratings)
Support Rating
-
(0 ratings)
9.2
(0 ratings)
User Testimonials
Cisco Webex Social (Discontinued)Discord
Likelihood to Recommend
For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
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Discord is completely suited for any tech server needs - and a million times better than Facebook. It's still lLess suited for non-tech but for sure it's getting better and with some support from Discord that could be fixed easily (just don't dumb-it down or take away features please). I have it open all day, on a separate monitor if I'm not using that one for something else. It'd be great - and maybe I've missed this - if there was a way to have an overview of messages posted in various channels. Despite using it for years now, I've never dug deeply into notifications, so maybe it's possible already. But it should be highly customisable - ie, put all messages from chosen slow servers in the feed, but only highlights from busy ones, and no messages from certain servers etc , so it remains manageable.
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Pros
  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
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  • One to many Communications to ensure that we can quickly get messages out when we have to.
  • Quick polling of questions and issues
  • The ability to gate channels so we can focus on folks that we know are stakeholders gives them an added feeling of belonging and that they have a say in the direction of projects.
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Cons
  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
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  • Adding friends for DMing is a little confusing.
  • Joining new servers can have some roadblocks.
  • Notification setup can be difficult, some individuals were only notified if tagged.
  • Archiving a channel without losing everything.
  • Having to upload images before sharing instead of accessing everything in my own library.
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Usability
No answers on this topic
Because it is easy to use, its fun, it has everything you need to comunicate, voice, text, screen sharing, images, emojis, gifs, stickers, and even personalized ones. It also has comunication through integrations like games and music, that i think that brings people together. It is also great for keeping records of the conversations at work
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Support Rating
No answers on this topic
There is plenty of online documentation and knowledge base articles. As well as having an open API to be able to tie it into other products makes it a really viable solution for any business. I have never had to contact support, any questions which I have need answered can be found in the documentation,
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Alternatives Considered
It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
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The vast array of free features on Discord right out of the box makes it a stand-out in pricing from other chat platform options. Discord works phenomenally if you want a chat platform that is free, quick to set up, and very flexible in the ways you can start using it. It doesn't require a complex set of logins for different servers (such as Slack) or logins that are inconveniently tied to other products (like Microsoft). If you prefer to view full conversations all in one place without them "splintering" off into branches that are missed, such as is the case with Slack, Discord works great for this. If you feel seeing everything is too overwhelming or "busy", Discord may not be right for you. Discord is great for lean organizations or startup companies, but will likely not feel "professional enough" for larger, traditional "corporate" enterprises.
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Return on Investment
  • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
  • Great user experience.
  • Users like it.
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  • Very feature dense on a free-level.
  • Easy to build a good sense of discourse and community.
  • Generally a more casual vibe than similar platforms.
  • Channels with a large number of users can be overly hectic to the point of diminishing returns.
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ScreenShots