TrustRadius

Cisco Webex Experience Management (discontinued) vs. SentiSum

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Webex Experience Management (discontinued)
Score 8.5 out of 10
Mid-Size Companies (51-1,000 employees)
Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.N/A
SentiSum
Score 0.0 out of 10
N/A
SentiSum, from the company of the same name headquartered in London, enables users to put the voice of the customer at the centre of a business's service operations, and make strategic customer experience, product and marketing decisions based on what customers want. SentiSum’s AI plugs into Zendesk, Dixa, Intercom, Gorgias or other service platforms to report on customer trends in real-time and automatically triage high-priority issues to relevant agents and teams.
$800
per month
Pricing
Cisco Webex Experience Management (discontinued)SentiSum
Editions & Modules
No answers on this topic
Growth
£800
per month
Enterprise
Custom
Offerings
Pricing Offerings
Cisco Webex Experience Management (discontinued)SentiSum
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Cisco Webex Experience Management (discontinued)SentiSum
User Ratings
Cisco Webex Experience Management (discontinued)SentiSum
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
-
(0 ratings)
Usability
8.2
(0 ratings)
-
(0 ratings)
Support Rating
8.2
(0 ratings)
-
(0 ratings)
User Testimonials
Cisco Webex Experience Management (discontinued)SentiSum
Likelihood to Recommend
[Cisco] Webex Experience Management is suited ideally in these places 1. Greenfield Opportunities 2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement [Cisco] Webex Experience is NOT suited in scenarios where 1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable.
BS
Badri Sampath
VP Consulting
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No answers on this topic
Pros
  • Audio and video quality is amazing.
  • Screen sharing is easy.
  • Very secure connection.
  • Collaboration is made easy.
  • Easy access thanks to different versions available.
LS
Lianet Silvester
Customer Support Specialist
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No answers on this topic
Cons
  • Not always intuitive or user friendly
  • Getting the most out of the software requires dedicated personnel/time
  • Not that useful unless you'll do something with the data
Verified User
Anonymous
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No answers on this topic
Likelihood to Renew
We are happy with Cisco webex services. Webex is great platform to conduct our all kind of online meets.
VN
Vignesh Nayak
Senior Inside Sales Specialist
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No answers on this topic
Usability
No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
BS
Badri Sampath
VP Consulting
Read full review
No answers on this topic
Support Rating
Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
BS
Badri Sampath
VP Consulting
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No answers on this topic
Alternatives Considered
Cisco Webex Experience Management gives time series analysis and helps in formalizes long term strategies and marketing plans. It gives overall scores about various parameters of comparisons, charts giving comparison between various time periods, may be daily, weekly, monthly and yearly pattern of customers. The direct interaction with customer is possible only in this application. Being a cloud based application it is also easy to manage.The platform creates a wonderful interaction between various stake holders which helps in long run.
Dr. ROOPESH RAO | TrustRadius Reviewer
Dr. ROOPESH RAO
Head- Training and Placement/ Training and Placement Officer
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No answers on this topic
Return on Investment
  • We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
  • We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots