Cisco Security Cloud Control helps the user consistently manage policies across Cisco security products. It is a cloud-based application that cuts through complexity to save time and keep your organization protected against the latest threats.
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ServiceNow IT Operations Management
Score 9.0 out of 10
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Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
Cisco Defense Orchestrator is an ideal software to easily manage firewalls at the enterprise level, as well as to implement security policies that allow the corporate infrastructure to remain free of threats that can put at risk all the devices that are handled on a daily basis. For example, it is ideal for preventing network intrusions, since it has the ability to block malware and any suspicious activity. In addition, the fact that it is based on a single console provides the benefit of keeping all devices under view and thus preventing any threat in the simplest way.
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
In platform expertise and workflows, so we don't allows have to build everything from scratch.
Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
Increased investment in AIOps and automation
Relatively fast time to value with out-of-the-box capabilities and automation.
I give this score because I believe that Cisco Defense Orchestrator helps our company to be resilient, this is because this software is also focused on offering security resilience at the enterprise level, that is, through its features such as high visibility, acceleration of threat detection and response, simple management, and end-to-end protection. By having it, it is more feasible to avoid disasters or risks in the devices that are handled daily and of course avoid data loss and, given this, be able to recover quickly if something happens.
We achieved in financial what we are aiming for, as our targets are fulfilled, we solved many issues using ServiceNow, Creation of knowledge article improved, Ticket system got customized, overall survey from the customer is 4 out of 5, customization is done without any hustle and integration was very easy.
I believe that Cisco Defense Orchestrator is available when needed, this solution has allowed the security team to have better productivity thanks to the fact that their workflow is less intense because they can carry out their tasks with the help of this software, in addition to the presence If there is an error, they can be overcome quickly because their support team is efficient.
Cisco Defense Orchestrator is a software that is easy to implement, although knowledge is required for it, but if you do not have it, going to its valuable support team is very helpful. If done knowingly, this process can take less than two hours. Having a simple implementation is a valuable feature because it saves time and expense.
We used the on box management platform. This required API usage for automating things. It was not scalable and a lot of features are not there. There are platforms like manage engine, but they are not Cisco FP native and had limitations as well.
We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!
