Cisco Secure Firewall Management Center (formerly Firepower Management Center) are a firewall policy and intrusion detection appliance management system, providing an administrative nerve center for managing critical Cisco network security solutions. It provides complete and unified management over firewalls, application control, intrusion prevention, URL filtering, and advanced malware protection. Easily go from managing a firewall to controlling applications to investigating and remediating…
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ServiceNow IT Operations Management
Score 9.0 out of 10
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Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
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Pricing
Cisco Secure Firewall Management Center
ServiceNow IT Operations Management
Editions & Modules
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Offerings
Pricing Offerings
Cisco Secure Firewall Management Center
ServiceNow IT Operations Management
Free Trial
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Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
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Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Cisco Secure Firewall Management Center
ServiceNow IT Operations Management
Features
Cisco Secure Firewall Management Center
ServiceNow IT Operations Management
Firewall Security Management
Comparison of Firewall Security Management features of Product A and Product B
Cisco Secure FMC is great for managing firewalls, but not so great for troubleshooting firewalls. It makes setting up VPNs between devices easy, and makes creating ACLs a breeze, but it is tough to grasp how to actually view the troubleshooting logs. The Connection Events tab doesn't always show all the information you need either, so troubleshooting specific events requires some more detective work.
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
With AI driven classification, it's easy to track outage impacts
We are very satisfied with SecureX and it's adaptive, active nature in protecting or data and systems. It's easy to administer, update, review notifications and update when necessary. Cisco's security practice fits into our needs and continues to evolve as global cyber events change. SecureX is easy to migrate to new cisco gear as we upgrade to newer models when supports ends on older gear. Enabling fast ROI during these capital expenditure projects.
Overall usability is an eight for me because it is easy to manage the firewall policies and monitor the devices' health. The configurations are all done in the GUI which makes it more convenient and hassle free. You can also see the devices' health and the progress of the task thru its taskbar.
ServiceNow's IT Operations Management (ITOM) includes features such as discovery, service mapping, event management, automation, and a user interface designed to be navigable. Users can bookmark important areas for quick access. Provides very good visibility of assets. The UI is little difficult but once got used to is very good to use.
Since moving to Cisco secure management center from firepower management center we've had no application issues, outages or any other problems. It's always been there for us and always provides us the necessary protection and notification when we need it. Been very happy with all of our Cisco systems over our tenure to date.
We have the direct support of the manufacturer through its service channels, the attention is 24/7, and the response time is acceptable. The support for this tool is almost nil. It all depends on the level of implementation is carried out so that it can fail and request collaboration. Anyway, the manufacturer backs the entire Cisco Firepower Management Center (FMC series appliances) solution.
Cisco secure firewall management center is easy to install, moderate to setup in conjunction with firewall hardware, and administration of policy changes afterwards is pretty straight forward. And flexible to add more advanced security configurations as needed. Cisco support website is pretty good for researching how to documentation too. Cisco secure firewall management center enables integration to SecureX - the cloud security protection service. And AMP which protects packet flow with real time analysis. Cisco secure fmc is the evolved name for cisco firepower management center so for those customers who have firepower this is a simple migration.
Palo Alto Panorama is more user-friendly and provided faster policy deployment compared to Cisco FMC. Panorama is more stable compared to Cisco FMC. Cisco FMC is better when compared to CheckPoint Smart Console. Configuration and troubleshooting in CheckPoint Smart Console are more complicated and are not as user-friendly as it is in Cisco FMC
BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
We are able to more easily manage the firewalls and their rules via the UI versus relying on an MSP.
We were not aware of the site-to-site capability limitations when purchasing, so we had to purchase additional hardware to repair that issue at the time.
The API does make it easy to build multiple rules, objects, etc. in bulk, and we have used it quite a lot. This prevents tedious and typo-prone tasks from occurring on the regular.
Multiple cases have been required for issues with the firewalls and the management center.
