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Cisco Secure Email Threat Defense vs. Webroot Email Security Powered by Zix

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Secure Email Threat Defense

    Score8.8 out of 10
    N/ACisco Secure Email Threat Defense provides protection against email threats that compromise an organization’s brand and operations. Its advanced threat detection capabilities uncover known, emerging and targeted threats. And it expands the scope of organizations' defenses to detect dangerous threats and rapidly search for and remediate threats across security controls. Secure Email Threat Defense's Artificial Intelligence and machine…N/A

    Webroot Email Security Powered by Zix

    Score6.4 out of 10
    N/AWebroot Email Security Powered by Zix (formerly Zix Email Threat Protection) solution provides a suite of productivity, email security, and compliance tools built on a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services, advanced email security, email encryption, large secure file sharing, and unified information archiving. The solution boasts users among more than 80,000 organizations, including institutions in healthcare, finance,…N/A
    Pricing
    Cisco Secure Email Threat DefenseWebroot Email Security Powered by Zix
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco Secure Email Threat DefenseWebroot Email Security Powered by Zix
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Cisco Secure Email Threat DefenseWebroot Email Security Powered by Zix
    Considered Both Products
    Cisco
    No answer on this topic
    Webroot, an OpenText company
    Chose Webroot Email Security Powered by Zix
    I was not directly involved in the decision to purchase for this product but I got to understand that some costs needed to be reduced. It also came at a time where a merger was taking place so a simpler, cheaper, almost as good as Cisco solution was required to address the …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    27 Answers
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    27 Answers
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    27 Answers
    86%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    23 Answers
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    22 Answers
    100%
    Implementation went as expected
    7 Answers
    Features
    Cisco Secure Email Threat DefenseWebroot Email Security Powered by Zix
    Secure Email Gateway
    Comparison of Secure Email Gateway features of Cisco Secure Email Threat Defense and Webroot Email Security Powered by Zix
    Feature
    Cisco Secure Email Threat Defense
    8.4
    23 Ratings
    0% above category average
    Webroot Email Security Powered by Zix
    7.7
    2 Ratings
    8% below category average
    Anti-malware8.716 Ratings10.01 Ratings
    Customizability8.816 Ratings5.32 Ratings
    Data Loss Protection8.215 Ratings9.01 Ratings
    Threat Detection8.923 Ratings7.32 Ratings
    Sandboxing8.115 Ratings7.01 Ratings
    End-to-End Encryption8.816 Ratings10.02 Ratings
    Management Tools7.222 Ratings5.42 Ratings
    Best Alternatives
    Cisco Secure Email Threat DefenseWebroot Email Security Powered by Zix
    Small Businesses
    Barracuda Email Protection
    Score10 out of 10
    Barracuda Email Protection
    Score10 out of 10
    Medium-sized Companies
    Avanan
    Score9.4 out of 10
    Avanan
    Score9.4 out of 10
    Enterprises
    Avanan
    Score9.4 out of 10
    Avanan
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco Secure Email Threat DefenseWebroot Email Security Powered by Zix
    Likelihood to Recommend
    9.0
    (23 ratings)
    6.4
    (29 ratings)
    Likelihood to Renew
    5.0
    (2 ratings)
    10.0
    (2 ratings)
    Usability
    9.0
    (4 ratings)
    7.0
    (28 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (5 ratings)
    9.0
    (2 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Cisco Secure Email Threat DefenseWebroot Email Security Powered by Zix
    Likelihood to Recommend
    Cisco
    I will certainly recommend Cisco Secure Email to my friends/colleagues, one look at the dashboard/statistics will actually convince any IT professional to use this product. We noticed an outstanding improvement in Email quality, most of the SPAM emails are caught, and our users have never been happier!
    Incentivized
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    Webroot, an OpenText company
    I think that Webroot Email Security is good for small-medium sized businesses who are on a budget for email security. They actually have a great encryption system for outbound email, and so if you bundle those together then it puts everything in the same pane of glass and that is nice. Over the last few years this company was purchased by OpenText, and I have seen some improvements because of that, but this product is not innovating like other emails solutions based on new threats that are emerging. I would say if you have a relatively low volume of inbound email, then this solution would suffice.
    Incentivized
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    Pros
    Cisco
    • Manages Junk Mail Well-We configured and tested our configuration to filter out the majority of junk mail hitting our inboxes.
    • Manages Graymail-We configured and tested our Cisco ETD for graymail filtering and reduced the amount of unwanted advertising and other legitimate emails.
    • Creating unique policies that were tailored to block or allow emails from certain senders.
    • Stopped malicious email traffic (e.g., malicious attachments and links) with rules for identifying and stripping potentially malicious attachments or links.
    • Allows easy configuration for other email security measures such as SPF, DMARC and DKIM.
    • Cisco engineers provide an annual free security health check. We took advantage of several security health checks where Cisco certified engineers go over the security setting of our Cisco ETD. We were provided a written report that highlighted strengths and weaknesses of our Cisco ETD setup.
    • Monitoring email traffic flow is almost overwhelming with the amount of information you can obtain from the portal. This gives valuable information to IT staff in terms of volume and type of emails the company is receiving.
    Incentivized
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    Webroot, an OpenText company
    • Makes it easy for those receiving emails to create an account and retrieve the email.
    • Peace of mind knowing emails are secure, and can be tracked.
    • Monitoring inbound email threats is easy.
    • Support has been very quick resolving or explaining support tickets I've created.
    Incentivized
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    Cons
    Cisco
    • The web interface is definitely dated
    • The software updates to the user interface and the documentation online are not congruent. Some docs are old and information is lacking to make changes
    • The email filtering and email search features are really dated. And other tools are more user friendly
    Incentivized
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    Webroot, an OpenText company
    • The admin interface seems a bit shabby. It's time for a refresher course.
    • Being able to modify our own security word without having to contact Zix.
    • Users may not enjoy needing to log in to access messages through the secure site.
    Incentivized
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    Likelihood to Renew
    Cisco
    There is a 50/50 chance that we will renew. We are in the middle of moving from on-prem to the cloud so we may not need it once we are fully migrated.
    Incentivized
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    Webroot, an OpenText company
    It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage.
    Incentivized
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    Usability
    Cisco
    Good interface, easy to use and set up. If there were any issues, there is very good documentation and videos that one can follow for additional setup and best practices. As typical with most Cisco solutions, there are more features than needed for our purposes but good to know they are there in case of future needs
    Incentivized
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    Webroot, an OpenText company
    It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent.
    Incentivized
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    Reliability and Availability
    Cisco
    Cisco Secure Email Threat Defense's availability is great and reliable when you need it most. We haven't had any noticeable outages or issues.
    Incentivized
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    Webroot, an OpenText company
    No answers on this topic
    Support Rating
    Cisco
    Strong support with fast response. TAC can suggest best mail policy regarding customer challenges Some cases they need to do patch directly to appliance. TAC does not need to remote the appliance through our laptop. They use secure connection to appliance, check the logs and response through the problems
    Incentivized
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    Webroot, an OpenText company
    Zix is very good about response times and information. They even proactively e-mail us about known issues. I have never had an issue go unresolved, and the support team tends to answer quickly unless it's a strange, complicated request. The only time that happened was doing a search through logs, and that was entirely on me and my unfamiliarity with their flavor of Linux.
    Incentivized
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    Implementation Rating
    Cisco
    The implementation went well, no issues or problems to report.
    Incentivized
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    Webroot, an OpenText company
    No answers on this topic
    Alternatives Considered
    Cisco
    Cisco SETD, with a broad deployment and full integration with Microsoft 365 gives us a strong protection, especially where we can leverage its strengths: Microsoft‑365 integration, mailbox remediation, policy enforcement, and your visibility across Cisco tools.


    Proofpoint is better around user awareness (warning tags etc.), and continuity/archiving. Considering that we have a full Cisco stack, choosing Proofpoint would come with higher cost, learning curve, possible redundancy of features, licensing complexity.
    Incentivized
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    Webroot, an OpenText company
    Cost is competitive, but factoring in Office licensing really made sense for my organization. Cost is lower for more features - I was able to move to Zix and get the top of the line package, moving from a mid-tier product at a competitor. Workflows and process have improved, and the filter is more accurate than our previous filter
    Incentivized
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    Return on Investment
    Cisco
    • Our email security has increased.
    • Users are now more confident about their email security.
    • Management of threat detection and prevention has become easier.
    • Finer controls on spam filtering gives customization capability.
    • GDPR compliance ensures peace of mind from a regulation point of view.
    • The quarantine feature has ensured that we do not lose important emails while they are being analyzed.
    Incentivized
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    Webroot, an OpenText company
    • Protecting patient information
    • Users have to complete an account setup in order to view the encrypted email in a portal. Other platforms just let you open the email without having to setup an account.
    • Pretty easy to use if you don't make many customizations to it.
    Incentivized
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    ScreenShots

    Cisco Secure Email Threat Defense Screenshots

    Screenshot of an Impact Report showing efficacy metrics and ROI indicatorsScreenshot of a detailed view of phishing messagesScreenshot of the dashboard