Cisco Multicloud Defense vs. Zscaler Internet Access

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Multicloud Defense
Score 8.7 out of 10
N/A
A solution to simplify security and gain multidirectional protection across any public or private cloud to block inbound attacks, lateral movement, and data exfiltration using a single solution. Cisco Multicloud Defense protects all cloud environments using a single software-as-a-service (SaaS) control plane, eliminating inefficient, complex, and costly point solutions.N/A
Zscaler Internet Access
Score 8.8 out of 10
N/A
Zscaler Internet Access™ (ZIA) is a secure web gateway (SWG), delivering cloud native cyberthreat protection and zero trust access to the internet and SaaS apps.N/A
Pricing
Cisco Multicloud DefenseZscaler Internet Access
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Multicloud DefenseZscaler Internet Access
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Multicloud DefenseZscaler Internet Access
Features
Cisco Multicloud DefenseZscaler Internet Access
Cloud Computing Security Features
Comparison of Cloud Computing Security Features features of Product A and Product B
Cisco Multicloud Defense
8.1
Ratings
4% above category average
Zscaler Internet Access
-
Ratings
Automated Data Backup and Recovery8.20 Ratings00 Ratings
Intrusion Detection and Prevention:7.60 Ratings00 Ratings
Regular Vulnerability Management8.20 Ratings00 Ratings
Identity and Access Management7.30 Ratings00 Ratings
Secure Data Transfer8.40 Ratings00 Ratings
Security Incident Response8.60 Ratings00 Ratings
Compliance and Auditing8.50 Ratings00 Ratings
Identity Management
Comparison of Identity Management features of Product A and Product B
Cisco Multicloud Defense
-
Ratings
Zscaler Internet Access
5.0
Ratings
56% below category average
Multi-Factor Authentication00 Ratings5.00 Ratings
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
Cisco Multicloud Defense
-
Ratings
Zscaler Internet Access
10.0
Ratings
6% above category average
Endpoint Detection and Response (EDR)00 Ratings10.00 Ratings
Threat Intelligence
Comparison of Threat Intelligence features of Product A and Product B
Cisco Multicloud Defense
-
Ratings
Zscaler Internet Access
9.5
Ratings
7% above category average
Network Analytics00 Ratings9.70 Ratings
Threat Recognition00 Ratings9.40 Ratings
Vulnerability Classification00 Ratings9.40 Ratings
Automated Alerts and Reporting00 Ratings9.40 Ratings
Threat Analysis00 Ratings9.70 Ratings
Threat Intelligence Reporting00 Ratings9.70 Ratings
Automated Threat Identification00 Ratings9.10 Ratings
Zero Trust Security
Comparison of Zero Trust Security features of Product A and Product B
Cisco Multicloud Defense
-
Ratings
Zscaler Internet Access
9.7
Ratings
4% above category average
Continuous Verification00 Ratings9.70 Ratings
Secure Web Gateways00 Ratings9.70 Ratings
Network Flow Control00 Ratings9.70 Ratings
Network Traffic Analysis00 Ratings9.40 Ratings
Segmentation Leveraging00 Ratings10.00 Ratings
Admin Access Control00 Ratings9.40 Ratings
Network Data Encryption00 Ratings9.40 Ratings
Network Topology Mapping00 Ratings10.00 Ratings
User Ratings
Cisco Multicloud DefenseZscaler Internet Access
Likelihood to Recommend
8.2
(0 ratings)
8.7
(0 ratings)
Usability
9.1
(0 ratings)
8.5
(0 ratings)
Support Rating
-
(0 ratings)
8.1
(0 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(0 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
Cisco Multicloud DefenseZscaler Internet Access
Likelihood to Recommend
The sell key was for my company the monitoring all outgoing data and between each cloud provider which we use from all departments which keeps their data in a cloud environment. We could apply specific rules for monitoring and DPL on all traffic, which was the key feature that we were missing in the cloud solution. Also, they provide security features like intrusion prevention, antimalware, and full-path URL filtering, which are nice to have. Applying all at the start can be really time consuming but for the time we spent and how the solution help us to prevent data leave our company it was for sure worth it.
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Zscaler Internet Access has extremely powerful category selection and it is very easy to create your own destinations for inspection and policy exceptions (SSL exception specifically). It is also very affordable and just as powerful (if not more) than some of the other solutions I have used in the past to achieve internet security.
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Pros
  • DLP monitoring - key item for us which helps to view if anything which should leave our environment our or even between each part of network between/inside specific clouds
  • Segmentation of subnet, basic but helpful to isolate each host into their own part of single subnet and connect them, including all visibility features which are offered by Cisco defense systems
  • Allow/deny rules helps us to block, monitor and logs traffic passing in each direction of our environment
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  • The depth that Cloud App control policies can go into. Being able to control individual actions within an application, more than just all or nothing access.
  • The UX/UI design makes it really easy to navigate the portal.
  • Understanding how cloud app/url control policy gets evaluated and creating/editing existing policy is extremely straightforward.
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Cons
  • Logs can be tricky to navigate
  • GUI can sometimes be confusing
  • Wish there was a better sizing recommendation for gateway deployments
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  • Easier interface on the menus so they don't disappear.
  • Help, I'm contacting support only through the ZIA portal, but I'm unable to use the link easily.
  • Mobile interface changes.
  • The searching function for the logs is tricky and challenging to use, and the menu always pops down when trying to find the proper function.
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Likelihood to Renew
If it maintains its current direction it will be very disruptive in the cloud security space
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While Zscaler Internet Access (ZIA) delivers critical value in cloud security and RBI compliance, I rate renewal likelihood 7/10 due to evolving needs versus platform limitations. Below is my rationale:
Key Gaps:
1. Advanced Threat Costs:
ZIA’s add-ons (e.g., Advanced DLP, Sandboxing) incur 35%+ cost premiums – straining budgets as transaction volumes (UPI/iMobile) grow 50% YoY.
2. API Banking Scalability:
ZIA’s API rate limits throttle real-time policy sync during UPI peaks (10K+ TPS), forcing workarounds for finacle integrations.
3. RBI Future-Proofing:
Limited native support for upcoming digital rupee (CBDC) security rules requires custom development, increasing compliance overhead.
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Usability
Ease of Use
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The application is easy to install and configure on all Windows devices. To troubleshoot any internet issue, we can easily collect all the relevant logs from Zscaler and check the exact issue. The only problem is with the uninstall, as a dedicated crew needs to provide the password.
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Performance
No answers on this topic
There are often performance issues reported
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Support Rating
As of yet I havent logged a TAC case - It will be interesting to see how it is supported as a new product in the medium term
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Zscaler's ZIA support is quick and knowledgable. They respond within 1-2 hours of you submitting your ticket. They are very thorough and are typically ready to jump on a live troubleshooting session. Our ZIA platform and how we use is it unique so at times tickets can be open for weeks but we alway get quality support compared to other unrelated product support in our enterprise
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Alternatives Considered
The ease of use, analytics, and just overall security feature set of Cisco Multicloud Defense is hard to beat. Their product is very intriguing and quite a bit similar. However, I have learned from past experiences that you get what you pay for. Cisco may be a little more pricy but it is worth it.
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Zscaler Internet Access is most akin to ZPA - we bought both at the same time to handle all traffic internally and externally. In terms of quality - I would make the statement that Zscaler Internet Access is a simpler product but that's also cause there are no App Connectors involved in that process.
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Return on Investment
  • Saved a lot of money on Operational Overhead. I would say we were able to save more than 10 hours every week.
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  • Has allowed us to remove other products that were suboptimal
  • Saved us money overall by stacking it with other Zscaler products
  • Created a more secure work environment for our users through intelligent internet policies that are not needlessly restrictive while still maintaining security best practices
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ScreenShots

Zscaler Internet Access Screenshots

Screenshot of an overview of Zscaler Internet Access (ZIA), a cloud native security service edge (SSE) solution that builds on a decade of secure web gateway leadership. Offered as a scalable SaaS platform through Zscaler's security cloud, it replaces legacy network security solutions, preventing advanced attacks and data loss with a comprehensive zero trust approach. ZIA is integrated into the Zscaler Zero Trust Exchange™ to provide superior defense-in-depth, secure connectivity, end user experience, and administrative visibility and control.