The Cisco Firepower 4100 Series’ 1-rack-unit size is presented by the vendodr as ideal at the Internet edge and in high-performance environments. They further state that it shows what’s happening on your network, detects attacks earlier so you can act faster, and reduces management complexity.
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Zscaler Internet Access
Score 8.8 out of 10
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Zscaler Internet Access™ (ZIA) is a secure web gateway (SWG), delivering cloud native cyberthreat protection and zero trust access to the internet and SaaS apps.
When we are asked by local partners which security equipment we use we always recommend our Cisco security products. The Firepower firewall is no exception and we can easily recommend this to others who need a fast, secure, and well built system that integrates well with all your existing hardware and software.
Zscaler Internet Access has extremely powerful category selection and it is very easy to create your own destinations for inspection and policy exceptions (SSL exception specifically). It is also very affordable and just as powerful (if not more) than some of the other solutions I have used in the past to achieve internet security.
Policy management in the GUI. I'm old-school, and still create ACLs in the CLI, but using the GUI for this is very nice.
Event monitoring and reporting is great, and you can get very granular when it comes to what information you are viewing.
I really like the troubleshooting features that are built in, especially the packet tracer and the ability to generate and download a troubleshooting package to review or send to TAC.
The depth that Cloud App control policies can go into. Being able to control individual actions within an application, more than just all or nothing access.
The UX/UI design makes it really easy to navigate the portal.
Understanding how cloud app/url control policy gets evaluated and creating/editing existing policy is extremely straightforward.
While Zscaler Internet Access (ZIA) delivers critical value in cloud security and RBI compliance, I rate renewal likelihood 7/10 due to evolving needs versus platform limitations. Below is my rationale:
It not easy to understand the different features it offers. Sometimes you need to spend a couple of minutes to implement a change or even open a ticket with cisco tac to figure it out. Once support is on the phone with you they know how to resolve problems. But it's not an intuitive tool
The application is easy to install and configure on all Windows devices. To troubleshoot any internet issue, we can easily collect all the relevant logs from Zscaler and check the exact issue. The only problem is with the uninstall, as a dedicated crew needs to provide the password.
Zscaler's ZIA support is quick and knowledgable. They respond within 1-2 hours of you submitting your ticket. They are very thorough and are typically ready to jump on a live troubleshooting session. Our ZIA platform and how we use is it unique so at times tickets can be open for weeks but we alway get quality support compared to other unrelated product support in our enterprise
We switch to Palo Alto due the amount of tickets open with Cisco Firepower 4100 Series. It was taking a great amount of time for our engineers to fix problems. But it was a great tool when it was working as we were expecting. The fact it has a lot of instability on the releases was the deciding factor.
Zscaler Internet Access is most akin to ZPA - we bought both at the same time to handle all traffic internally and externally. In terms of quality - I would make the statement that Zscaler Internet Access is a simpler product but that's also cause there are no App Connectors involved in that process.
Has allowed us to remove other products that were suboptimal
Saved us money overall by stacking it with other Zscaler products
Created a more secure work environment for our users through intelligent internet policies that are not needlessly restrictive while still maintaining security best practices
