Cisco Duo vs. Imprivata Enterprise Access Management

Cisco Duois is well suited in all kinds of scenarios where you need to ensure proper security measurements, I think. We can't just rely on our passwords only, as they can be easily stolen through phishing or data breaches thus keeping multi factor authentication is quite essential. I always prefer MFA or at least 2FA for any critical system.

Incentivized

Imprivata is a clear market leader for authentication management for healthcare. They don't have a whole lot of competition, and the few competitors that are out there don't really match up.

Incentivized

• Speed - it's fast with almost no delay between triggering the MFA request and receiving the notification on an iPhone
• Security - in addition to the added MFA layer, a simple, 4-digit passcode can be added to the authentication request
• Ease of use - it doesn't scare users. It's simple to install, configure, and use.

Incentivized

• Password management
• Quick access while moving from workstation to workstation
• Auto-login to applications and websites

Incentivized

• Documentation is oftentimes missing key information for proper implementation. This is circumvented by reading third-party guides or contacting support for additional details.
• They do not push Fail-Closed as much as I think they should. Fail-Open is fairly trivial to bypass and it should be made known to the customer during setup how much this will affect overall security.
• More vendor integration is something that is always craved by administrators. There are so many third-parties to integrate with.

Incentivized

• The agent process was sometime slow.
• System health was an issue and the tool really needs a maintenance process to allow for a system restart when not in use, we accomplished it with secondary scripts.
• Disconnect with Citrix was sometimes an issue but we were running an older version of the application server. The logging and troubleshooting was cumbersome to comb through.

Incentivized

There are a lot of competing solutions on the market; however, Duo "just works", and there is little to no learning curve for the new members to be acclimated to it. As long as that continues I see it as the preferred option moving forward

Incentivized

La interfaz es intuitiva y fácil de navegar, lo que permite a los usuarios administrar sus dispositivos y acceder a las políticas sin problemas. La integración con las aplicaciones SSO y SaaS facilita aún más el proceso de acceso, mejorando la experiencia del usuario.

Incentivized

In the last 5+ years we've been using Duo, there may have been 1 outage that impacted us. We do receive periodic notifications of issues but, for the most part, they impact carriers or functionality that we either don't use, or do not care about.

We do not see any degradation of performance of the protected applications. There are occasional lags in receiving the push but no show stooppers.

Since it’s a reputable company, I have received technical support when needed and I trust that if anything else happens I can contact them with any issues. I haven’t experienced bad customer service and I totally feel supported while using this authentication method. No complains so far and the high rating!

Incentivized

There was no in person training but checking the box was the only way I could complete all of the questions.

This was not organized training but the videos that Duo provides to teach you how to install a particular integration are top notch.

Implementation was straight forward and you can isolate different scenarios in order to test new application setup or add to an existing setup. Gui interface is pretty easy to understand and follow. I had no experience with Duo and still manage to easily set up new policies and rules.

Incentivized

Ultimately we ended up going with Cisco Duo because we are a Cisco shop. All of our networking infrastructure, our phones, our wireless environment is Cisco based. It made logical sense to stay with a product that we already have a line of support with. With a smaller support / tech group we depend on outside Cisco support. That support is already here for us, so we stayed with a Cisco product.

Incentivized

It's easy to deploy and the total cost of ownership is lesser compared to other products. Have dedicated support team who helps you out when there is any technical issue.The Admin console very easy and intuitive to use; this makes any new user to manage the tool very easily with less hand holding.

Incentivized

So far, the only limits we've encountered were tied to our imagination. Duo's strong list of supported integrations is amazing.

• It's one of those things that only costs money in the sense of you have to convince a leadership team to spend money to save money, right? Like a compromise is far more expensive than duo paying for duo. So specifically it's really just about trying to prevent problems. And so while it costs money and we don't have a direct return on investment that we can point out immediately, I would still always advocate for it just because it keeps security. Paying for security is cheaper than getting compromised essentially.

Incentivized

• Simplified the user log in experience.
• Reclaimed staff time and efficiency in the daily operations.
• Helped us maintain industry required compliance mandates.

Incentivized