Cisco Catalyst 9800 Series Wireless Controllers vs. UniFi WiFi Access Points

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Catalyst 9800 Series Wireless Controllers
Score 9.2 out of 10
N/A
The Cisco Catalyst 9800-80 is a modular wireless controller with optional 100 Gigabit Ethernet (G) modular uplinks boasting seamless software updates for large enterprises and campuses, and security with ETA and SD-Access.N/A
UniFi WiFi Access Points
Score 8.7 out of 10
N/A
Ubiquiti Networks in San Jose provides the UniFi wi-fi access points. The enterprise products support 1,000+ client capacity, long-range 6 GHz performance, and 10 GbE PoE connectivity with native high availability architecture for critical enterprise environments.N/A
Pricing
Cisco Catalyst 9800 Series Wireless ControllersUniFi WiFi Access Points
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Cisco Catalyst 9800 Series Wireless ControllersUniFi WiFi Access Points
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Catalyst 9800 Series Wireless ControllersUniFi WiFi Access Points
Best Alternatives
Cisco Catalyst 9800 Series Wireless ControllersUniFi WiFi Access Points
Small Businesses
WatchGuard Secure Wi-Fi Cloud
WatchGuard Secure Wi-Fi Cloud
Score 9.5 out of 10
WatchGuard Secure Wi-Fi Cloud
WatchGuard Secure Wi-Fi Cloud
Score 9.5 out of 10
Medium-sized Companies
Cisco Aironet 1800 Series Access Points (discontinued)
Cisco Aironet 1800 Series Access Points (discontinued)
Score 9.8 out of 10
Cisco Aironet 1800 Series Access Points (discontinued)
Cisco Aironet 1800 Series Access Points (discontinued)
Score 9.8 out of 10
Enterprises
Cisco Catalyst 9100 Access Points
Cisco Catalyst 9100 Access Points
Score 8.7 out of 10
Cisco Catalyst 9100 Access Points
Cisco Catalyst 9100 Access Points
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Catalyst 9800 Series Wireless ControllersUniFi WiFi Access Points
Likelihood to Recommend
9.7
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
6.4
(0 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(0 ratings)
Availability
9.1
(0 ratings)
-
(0 ratings)
Performance
7.1
(0 ratings)
-
(0 ratings)
Support Rating
9.1
(0 ratings)
6.9
(0 ratings)
User Testimonials
Cisco Catalyst 9800 Series Wireless ControllersUniFi WiFi Access Points
Likelihood to Recommend
I really like central switching. Central switching is converging all of the tunnels, fewer people can administer the product. It's much easier to scale, it's much easier to configure and it's much easier to get predictable results out of that. I have run FlexConnect before under AireOS. I'm proficient with it. But yeah, I think as a centralized controller it works very well. And I think as building redundancy with regard to not just HA-SSO but with an N plus one design, I think the scheme and logic and architecture of the platform is very well thought out and I don't know what use cases I would find it to be lacking. There's a few things when you drill into it, it actually is not that simple. AireOS I feel like was a lot simpler. I think the catalyst, how it breaks out the hierarchy of configuration requires each of these tags and profiles and policies and how you bring them together. Actually, even though they've decoupled a lot of these elements from how AireOS did it, I think fewer of those features, even though it was less extensible, it was not as easy or intuitive to deploy. So I think the intuition and how you actually construct a 9800, an entry engineer would struggle a lot more in a 9800. So I would not recommend the product if somebody did not already have a good foundation of network engineering.
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Ubiquiti is well suited to not just indoor WLAN access, but also outdoors. In fact, the range of the outdoor applications, while maintaining throughput is astonishing. I would say this is not a solution for a 1-5 person small office, due to the costs.
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Pros
  • It is good kind of design with the multiple flow profiles and also location base whereby the long very, I think the traditional controller doesn't have this, so we need to have that specific. Every day is getting the same profile but this have a little bit difference. It's very good with the site tagging and also designing all the location-based requirements.
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  • AP's are very affordable.
  • Most of the AP's are highly reliable and can be used indoors or in covered outdoor spaces.
  • Outdoor Mesh AP's with an external directional antenna can effectively cover outdoor spaces with dual band wifi better than much more expensive APs.
  • Unifi Protect via the Cloud Key Gen2+ is probably the slickest, most affordable IP camera system on the market right now.
  • Unifi controller is powerful yet simple to administrate.
  • Remote management of entire networks through a single pane of glass is easy to accomplish with the Unifi controller.
  • Cloud Key Gen2 solves problems with the first Cloud Key wiht a built-in battery backup.
  • When you are "full stack" Unifi with wifi, network switches and gateways, the control you can wield over a network in just a few clicks and the amount of data you can glean from a quick glance in the controller is incredibly impressive. It makes an IT guy wish every product/service could be so tightly and well-integrated.
  • Community support is excellent, Unifi staff monitors their official forums and responds to almost every thread.
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Cons
  • If possible, please add a column for WAP Name and WAP Model within the 2.4/5/6 GHz radio sections, as we have different models of WAPs in the fleet, and it would be easier to identify WAPs within a building.
  • We conduct digital exams for our students. If there is a way to identify clients and block traffic for applications like ChatGPT, it would be greatly appreciated. Currently, there is no filter for ChatGPT or generative AI.
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  • VLANs: They can make these work more smoothly. Setup can be more intuitive.
  • Cloud Key: These need to be stabilized; they lose their programming a little too easily.
  • Stop selling the Gen-1 cloud key: No battery means you need an external power source or you must be onsite to power it off before updating.
  • Portal can be modernized.
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Likelihood to Renew
Despite common software and hardware issues this is still the best product on the market for large scale enterprise deployments. Cisco has worked with us extensively to reduce the amount of bugs in every iteration however new bugs are introduced or new incompatibilities always arise with major releases. Thus, while I'm hesitant to recommend the product it's still much better than all the other competitors such as Aruba and Juniper in the WIFi space. There is also extensive integration with DNAC/Catalyst Center and ISE in an SDA deployment. Recently there has been a number of critical issues with the controller software and Cisco has proved themselves to be incapable of timely troubleshooting and diagnosis. This has reduced our confidence in the product and it's current and future stability and maintainability. At it's current state the product is taking up too much of our engineering resources to maintain despite also paying for premium support from Cisco. As such I have reduced by rating as we are likely to look at alternative vendors for our long-term wireless management solution
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Usability
Very good product
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Ubiquiti makes great Access points at various tiers provided far better coverage and throughput than consumer-grade wireless repeaters and routers. We have not had any performance complaints from guests or from the administration who use the wifi on a daily basis.
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Reliability and Availability
Due to our HA set up we have always managed to access our wireless networks without problems, when issues occur. When we have lost access to the GUI, due to internal network problems, console access is always welcomed and brings with it the normal Cisco CLI syntax. From previous versions of CLI, it is now a lot simpler and reflects other Cisco products, making it easier to troubleshoot and navigate when necessary.
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Performance
Monitoring is very good Seamless integration with Cisco ISE RRM configuration very easy. It has REST API support IOS-XE is very powerful operation system. Multicasting and mDNS features are really good and very easy to configure. It supports Pyats and Genie so getting constructed data from python script calls very helpful.
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Support Rating
When it's a config issue, TAC is usually useful. If it's some bug and BU needs to be involved, it might take forever.
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Ubiquiti support is minimal, which is said to help decrease the cost of the equipment. However, with many reports of emails going directly to the Ubiquiti support line taking days to hear a response, you're better off either engaging with the community forums for help from fellow UniFi users or reaching out to a reseller that has training on the equipment that can assist.
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Implementation Rating
You need to understand wifi basics
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Alternatives Considered
We are moving into a more unified and centralized design, and the benefits offered by the 9800 compared to the above listed 5520 series and 8500 series of wireless controller is much preferred. The staggered upgrade option is again another feature much improved moving to the new model and management through DNAC
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I've used Meraki AP and switches in a large-scale organization and Ubiquiti on a smaller scale. There is a big cost difference, and due to the different sizes and scope of the projects, it's difficult to compare or contrast. Both have worked great for each organization.
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Scalability
There are different vesrions for different requirements, there's HA as well.
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Return on Investment
  • I mean, return on investment is really hard to quantify. Being in a healthcare scenario, it definitely has very good uptime, very good performance. It's easy to manage, fairly trouble free with a few issues not withstanding. There's really no income based off of it, but it does allow our nurses, nursing staff, our physicians to take care of patients better and more reliably and enables a lot of communication options that we wouldn't have had we not had that controller.
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  • The solid reliability means we hardly ever have to solve 'Wi-Fi issues'. It's now just one of those things we used to have to do, and now have more time to devote to other tasks.
  • The relatively long life support for Ubiquiti products, in terms of firmware updates, etc, has resulted in us not having to replace access points half as often as we used to. The Ubiquiti gear in our offices is approximately three years old now and the APs and the Controller keep getting regular updates with useful new features and bug fixes.
  • Great overall coverage and seamless handover between APs keeps productivity high and allows people to stay connected no matter where they are in the building.
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