Cin7 Orderhive vs. Lightspeed Retail

It is well suited for small businesses because it is very user-friendly, works very well, and has great customer support. You do not need an IT department to be able to use and work with it. It might not work for companies with complex supply chain management because it lacks some features that might be important for that.

It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.

Incentivized

• Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
• There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
• This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

• Very very user friendly.
• Easy iPad interface that is easy to upgrade to new hardware if an iPad breaks, etc.
• On the Advanced plan the reporting is outstanding.
• Very easy to train new employees, especially younger employees raised on phones and tablets.
• We use their payments system and it's a very easy integration. I believe Stripe is their payment provider.

• shipping, I would like to be able to handle returns more easily.
• I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.

• They have not had major updates to their system in years. The inventory system is stagnant. Although their inventory system is robust, it is outdated.
• They do have 24-hour support, however, wait times are excessive and representatives have challenges understanding your issues.
• Trying to get issues resolved can take months or never at all. Management is non-existent. Trying to reach a supervisor is impossible.
• They have a culture of telling you what you want to hear but have no intentions of actually following through.
• Lightspeed is a great solution if you are a small business just getting started. But if you are intending to grow and expand, Lightspeed will become detrimental to your growth.
• The reporting/analytics is basic at best. They do offer paid options that are very expensive, but it is very robust. The basic reporting is very minimal.

Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.

Very easy to use and figure out without calling customer support which is also very responsive and helpful.

Incentivized

The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.

I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.

Incentivized

Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months. But I'm done with this company

We used Microsoft Retail Management System before this and this was in a whole other league of its own with features and ease of use. I really like using Macs also. They are much more reliable and longer lasting than IBM or Similar computers. The cloud based system is great also so you do not have to have another unit to store you database on

Incentivized

• It has been a major loss for us.
• Lost time and wasted investment money.
• Actually has made our processes more complicated.

• I have to spend a lot less time training my employees because Lightspeed is so easy to use!
• Keeping track of our inventory is as simple as clicking a few buttons.
• Our online sales have grown tremendously since changing to Lightspeed

Incentivized