Cin7 Orderhive vs. Infor Distribution SX.e

Setting up was covered by a dedicated account rep. It was a smooth and relatively easy process. Problems started a year in when I lost my dedicated account rep. Customer service would refer to the instructions when a question was asked. Sadly they didn't understand the question most of the time.

Overall management of companies operations including sales, inventory control, warehousing, accounting (ar, ap, and gl). We are able to take a customers order, provide information if the product is in stock, send the order to the warehouse, pick the order, deliver the order using our custom routing program built inside SX.e, invoice the order upon receiving shipping feedback, and then collecting payment within SX.e. We also use SX.e for our purchasing of products from our vendors, tracking the products, entering the products into inventory, and then updating each location with the current inventory. We also are able to track pricing and vendor rebates as well as special price adjustments within SX.e.

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• Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
• There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
• This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

• Integrates with supported 3rd party solutions
• Very customizeable
• Robust

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• shipping, I would like to be able to handle returns more easily.
• I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.

• User Interface customizability
• Q&D programming
• Database management

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Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.

It is very customizable and has lots of scalabilities. However, it can get out of control if not contained with proper business process control.

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The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.

We use a Channel Partner and don't interact with Infor directly for support.

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Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months. But I'm done with this company

SXe fit our distribution model and it allowed us to customize it to our specific needs that were not available in the other solutions. The 3rd party integration was also a nice benefit as we use multiple solutions that were not part of the SXe Suite.

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• There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.

• Ability to stay on top of Inventory as not to carry too much overhead
• Keep Inventory set to FIFO
• Manage deliveries to keep cost per stops to a minimum

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info