TrustRadius

DEAR Systems, by Cin7 vs. Docusnap

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DEAR Systems, by Cin7
Score 7.0 out of 10
N/A
DEAR Systems is now part of Cin7 since the early 2021 acquisition. They offer a multi-channel order and inventory management oriented around the needs of retailers, that scales to support warehouse operations, point of sale solutions, as well as accounting and ecommerce integrations.
$325
per month
Docusnap
Score 8.0 out of 10
N/A
N/A
$30
per month
Pricing
DEAR Systems, by Cin7Docusnap
Editions & Modules
Standard
$325
per month
Retailing
$475
per month
Manufacturing
$525
per month
Basic
$30
per month
Offerings
Pricing Offerings
DEAR Systems, by Cin7Docusnap
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual subscription and billing (equal to one month free).—
More Pricing Information
Community Pulse
DEAR Systems, by Cin7Docusnap
Features
DEAR Systems, by Cin7Docusnap
Inventory Management
Comparison of Inventory Management features of Product A and Product B
DEAR Systems, by Cin7
7.3
1 Ratings
8% below category average
Docusnap
-
Ratings
Inventory tracking8.01 Ratings00 Ratings
Automatic reordering6.01 Ratings00 Ratings
Serial number and batch tracking8.01 Ratings00 Ratings
Automation rules8.01 Ratings00 Ratings
Reporting and analytics9.01 Ratings00 Ratings
Fulfillment5.01 Ratings00 Ratings
Backorder management2.01 Ratings00 Ratings
Returns management7.01 Ratings00 Ratings
Bill of materials management7.01 Ratings00 Ratings
Item kitting7.01 Ratings00 Ratings
Invoicing9.01 Ratings00 Ratings
Forecasting9.01 Ratings00 Ratings
Accounting integration10.01 Ratings00 Ratings
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DEAR Systems, by Cin7Docusnap
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User Ratings
DEAR Systems, by Cin7Docusnap
Likelihood to Recommend
7.0
(4 ratings)
-
(0 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
DEAR Systems, by Cin7Docusnap
Likelihood to Recommend
Cin7
The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.
Verified User
Anonymous
Read full review
Docusnap
No answers on this topic
Pros
Cin7
  • Xero Online Accounting Integration - 100% reliable
  • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
  • Support - Really efficient dealing with technical issues and more generic issues equally well
  • Financial control of delivery notes and purchase invoices provides excellent data integrity
  • Easily add new cost variables such as shipping costs, managed easily
John Cotter | TrustRadius Reviewer
John Cotter
Accountancy Practice Principal
Read full review
Docusnap
No answers on this topic
Cons
Cin7
  • Support
  • Bugs
  • Website Functionality
  • Down-time
  • Glitchiness
Verified User
Anonymous
Read full review
Docusnap
No answers on this topic
Likelihood to Renew
Cin7
It does what it says on the tin.
John Cotter | TrustRadius Reviewer
John Cotter
Accountancy Practice Principal
Read full review
Docusnap
No answers on this topic
Support Rating
Cin7
Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
Verified User
Anonymous
Read full review
Docusnap
No answers on this topic
Alternatives Considered
Cin7
DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.
Verified User
Anonymous
Read full review
Docusnap
No answers on this topic
Return on Investment
Cin7
  • Improved reporting for production
  • Reduced invoicing admin
  • Better cogs reporting
Verified User
Anonymous
Read full review
Docusnap
No answers on this topic
ScreenShots