Churn360 brings customer data that exists in various sources into one single view making it easier for Customer Success Managers to get a complete picture of the customer. Churn360 integrates with third party customer communication software to brings all communication related to one customer in a single place, and integrates with financial systems like Chargebee and usage tracking softwares like Segment to bring in all the data the data needed to understand the health of the customer in one…
Sr.Consultant in Customer Service at Pristine Migration Service (Leisure, Travel & Tourism, 11-50 employees)
Chose Churn360
Churn360 offered an ideal blend of tools and features perfectly aligned with our needs at a competitive price point. It has seamlessly scaled alongside our growth consistently introducing pioneering features that set industry standards. This tool is invaluable for me and my …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
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Delivers good value for the price
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Happy with the feature set
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Lived up to sales and marketing promises
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Implementation went as expected
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Features
Churn360
Security
Comparison of Security features of Churn360
Feature
Churn360
10.0
1 Ratings
12% above category average
Role-based user permissions
10.01 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Churn360
Feature
Churn360
10.0
1 Ratings
14% above category average
API
10.01 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Churn360
Feature
Churn360
10.0
1 Ratings
12% above category average
Product usage
10.01 Ratings
Help desk / support tickets
10.01 Ratings
Customer Success Management
Comparison of Customer Success Management features of Churn360
Feature
Churn360
10.0
1 Ratings
14% above category average
NPS surveys
10.01 Ratings
Customer profiles
10.01 Ratings
Automated workflow
10.01 Ratings
Internal collaboration
10.01 Ratings
Customer health scoring
10.01 Ratings
Customer segmentation
10.01 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Churn360
Our customer success team rely on Churn360 to track customer health automate communication and step in when its crucial.It provides deeper insight into your clients boosts efficiency for your Customer Success team and empowers your organization to take proactive steps with your customers.It appears effective for measuring customer success and tracking renewals but its usefulness may be limited for contracts that auto-renew
Churn360 offered an ideal blend of tools and features perfectly aligned with our needs at a competitive price point. It has seamlessly scaled alongside our growth consistently introducing pioneering features that set industry standards. This tool is invaluable for me and my team. I highly recommend all choose Churn360 to ease their daily chores.
