Chrome Remote Desktop vs. RealVNC Connect

Chrome Remote Desktop is great for accessing machines remotely which cannot be accessed via Microsoft's Remote Desktop. It's especially nice for accessing machines of varying operating systems from a machine of a single operating system. For example, if I'm on my Windows laptop, I can always use Microsoft Remote Desktop to connect to local machines (or machines via a VPN), but I can't do the same with Macs. I can do both from Chrome Remote Desktop though, and this program is very lightweight, which is nice.

Incentivized

It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.

Incentivized

• It's very easy to connect to your computers. All you have to do is make sure you are logged in with your Google account on all of your devices.
• It has good remote control options like print screen or power-off remotely.
• I haven't faced any lag while remotely connecting to devices at work.

Incentivized

• Allow remote connection to pc and servers that are located within our WAN. The connection is stable with fast response (no lag)
• Allow remote connection to pc and servers that are located outside. The connection is stable with fast response (no lag)
• It allows chat function with the user, and pasting capability from local desktop and mapped a drive to the remote system.

Incentivized

• More fluid video rendering. Does a good job, but could use a more consistent framerate at times.
• A way to easier switch between multiple monitors.
• Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all.

Incentivized

• Some of the confusion of VNC upon installation is you need to be connected to the internet for it to function. This is not the case, but is unclear upon installation.
• The licensing model is not ideal for locations that do not use the internet and function off of the grid.

Incentivized

A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market

Incentivized

VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.

Incentivized

Just a great product that has saved countless hours of commute to work and given the flexibility to be able to work from anywhere, whether at home or when away on holiday overseas. I love that it is a free product and is just as great as its competitors' products. It has also allowed me to prepare for work for the following day.

Incentivized

It's a niche product and in that niche they try to cater to as many use cases as they can. Other as a TCO aspect i don't see many use cases where you can't use this product as the one tool for all remote session use cases in your company

Incentivized

The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.

Incentivized

VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.

Incentivized

The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior

None, its quick and easy

Incentivized

No problem at all, love the product.

Incentivized

Most of the other software solutions come at a cost for the licensing, and it is usually not cheap, given that you need to have commercial licensing for a business/organization. Also, with the other remote desktop solutions, there is more of a learning curve in order to use, them. With Chrome Remote Desktop that is not the case. Lastly, some of the problems that were seen in some of the paid commercial solutions, have not been seen with Chrome Remote Desktop.

Incentivized

VNC Connect stacks up very well to other competitors. With this simple program, you can remotely connect and access other computers with the same VNC Connect agent installed. The only reason we're moving away from using this is that our current Ninja RMM Tools computer monitoring agent includes the TeamViewer tool for us to use.

Incentivized

• Saved many hours of unnecessary community to my business - 60 to 120 hours a year.
• Given a lot of flexibility to remote access work computers from home or when away on holiday.
• Saved time at work the next day by preparing work the previous night by using this product to access work computers.

Incentivized

• I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.

Incentivized