Chrome Remote Desktop vs. Splashtop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chrome Remote Desktop
Score 8.2 out of 10
N/A
Chrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.
$0
Splashtop
Score 8.7 out of 10
N/A
Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device.…
$99
per year per user
Pricing
Chrome Remote DesktopSplashtop
Editions & Modules
No answers on this topic
Splashtop Remote Access Pro
$8.25
per month per user, billed annually
Splashtop Remote Access Performance
$13.00
per month per user, billed annually
Splashtop Remote Support Enterprise
Contact Sales
per month per concurrent technician, billed annually
Splashtop Remote Access Enterprise
Contact Sales
per month per user, billed annually
Splashtop On-Prem
Contact Sales
Splashtop Autonomous Endpoint Management (AEM)
Contact Sales
per month per endpoint, billed annually
Splashtop Remote Support SOS
Starting at $22.00
per month per concurrent technician, billed annually
Offerings
Pricing Offerings
Chrome Remote DesktopSplashtop
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Chrome Remote DesktopSplashtop
Considered Both Products
Chrome Remote Desktop
Chose Chrome Remote Desktop
Chrome Remote Desktop can measure up to that with better resolution adaptation. Other than that it's a good program
Splashtop
Chose Splashtop
Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if …
Features
Chrome Remote DesktopSplashtop
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Chrome Remote Desktop
8.4
18 Ratings
3% above category average
Splashtop
7.8
43 Ratings
4% below category average
Screen sharing6.017 Ratings9.337 Ratings
File transfer8.09 Ratings9.039 Ratings
Instant message8.05 Ratings7.930 Ratings
Secure remote access with Smart Card authentication9.03 Ratings00 Ratings
Access to sleeping/powered-off computers7.08 Ratings3.013 Ratings
Over-the-Internet remote session10.018 Ratings9.342 Ratings
Initiate remote control from mobile8.016 Ratings7.626 Ratings
Remote management of servers & workstations9.016 Ratings9.07 Ratings
Remote Active Directory® management9.04 Ratings00 Ratings
Centralized management dashboard9.08 Ratings7.132 Ratings
Session record9.05 Ratings7.219 Ratings
Annotations9.04 Ratings9.02 Ratings
Monitoring and Alerts9.04 Ratings6.05 Ratings
Multi-platform remote control7.013 Ratings8.733 Ratings
Best Alternatives
Chrome Remote DesktopSplashtop
Small Businesses
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Score 9.6 out of 10
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Score 9.6 out of 10
Medium-sized Companies
Remote Desktop Manager
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Score 9.1 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.1 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.1 out of 10
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Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Chrome Remote DesktopSplashtop
Likelihood to Recommend
9.0
(18 ratings)
9.2
(481 ratings)
Likelihood to Renew
7.0
(2 ratings)
9.6
(35 ratings)
Usability
9.0
(4 ratings)
8.8
(25 ratings)
Availability
-
(0 ratings)
9.8
(5 ratings)
Performance
-
(0 ratings)
9.8
(5 ratings)
Support Rating
3.8
(7 ratings)
9.6
(440 ratings)
Implementation Rating
10.0
(1 ratings)
8.4
(16 ratings)
Configurability
-
(0 ratings)
5.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
9.8
(5 ratings)
Professional Services
-
(0 ratings)
10.0
(2 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(3 ratings)
Vendor pre-sale
-
(0 ratings)
5.1
(3 ratings)
User Testimonials
Chrome Remote DesktopSplashtop
Likelihood to Recommend
Google
It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
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Splashtop
Well Suited for Remote users with PCs needing to login to specific remote PC's. It is less functional for remote users on Cell phones although Cell phone users can look on the remote PC to see if they need to logon from a desktop to conduct transactions
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Pros
Google
  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
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Splashtop
  • Splashtop allows us to send a branded link to our customers for installation on their computer.
  • Splashtop provides as much security over the connection as any of our customers has required, giving them more peace of mind.
  • Splashtop has several file sharing features which makes sending or receiving files a simple process.
Read full review
Cons
Google
  • More fluid video rendering. Does a good job, but could use a more consistent framerate at times.
  • A way to easier switch between multiple monitors.
  • Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all.
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Splashtop
  • I would like to see an integration with a wider variety of antivirus XDRs. We spend a lot of money on Sophos, which is arguably the most effective product on the market. It would be nice if Splashtop and Sophos Central could work together to increase some efficiency and security.
  • It would be really great if PCs or devices could be excluded from the antivirus monitoring of Splashtop. For example, some employees use the Splashtop Streamer on home PCs (not owned by the company), so they can remote to their home machines while at the office. Occasionally, Splashtop will report threats to a home user PC that are false or breach personal privacy. Then, those get logged with the device forever. The ability to have IT Admins command Splashtop to ignore device security would be very welcomed.
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Likelihood to Renew
Google
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
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Splashtop
I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts
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Usability
Google
Just a great product that has saved countless hours of commute to work and given the flexibility to be able to work from anywhere, whether at home or when away on holiday overseas. I love that it is a free product and is just as great as its competitors' products. It has also allowed me to prepare for work for the following day.
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Splashtop
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
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Reliability and Availability
Google
No answers on this topic
Splashtop
I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.
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Performance
Google
No answers on this topic
Splashtop
Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else.
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Support Rating
Google
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
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Splashtop
Splashtop has good customer support - they respond quickly and provide adequate solutions, but we honestly rarely find ourselves needing to reach out to them. The software is so easy to use and about as plug-and-play as it gets, so we generally don't run into an issue that does not have an immediate, obvious solution provided in the software.
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Implementation Rating
Google
None, its quick and easy
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Splashtop
It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough
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Alternatives Considered
Google
Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
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Splashtop
Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary
Read full review
Contract Terms and Pricing Model
Google
No answers on this topic
Splashtop
Only use one unit.
Read full review
Scalability
Google
No answers on this topic
Splashtop
It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.
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Professional Services
Google
No answers on this topic
Splashtop
Do not use.
Read full review
Return on Investment
Google
  • Using Chrome Remote Desktop, we've saved money on remote desktop software.
  • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
  • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
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Splashtop
  • Since we cannot utilize an enterprise-level POS system, Splashtop bridges the data gap between our store locations and our headquarters. This is what enables us to function. Without remote terminal access, our business would be unable to operate. Period. I can't overstate this.
Read full review
ScreenShots

Chrome Remote Desktop Screenshots

Screenshot of the option to share a screen or access another computer in Chrome Remote Desktop.Screenshot of the screen to setup a remote connection.

Splashtop Screenshots

Screenshot of Splashtop Streamer: Used to connect to and remote into computers.
Splashtop Business App: Used to connect from and remotely access other computers.Screenshot of Splashtop SOS - Accessed with a 9-digit session code, it can be customized with a brand, logo and text.Screenshot of a view of computer sessions.Screenshot of where users can transfer files and folders from local and remote computers during a session.Screenshot of Splashtop Remote Support Enterprise : On-demand support with service desk capabilities.Screenshot of a dashboard - This offers key insights on endpoint status, security metrics, and scheduled tasks.