Chrome Remote Desktop vs. Remote Desktop Services

Chrome Remote Desktop is great for accessing machines remotely which cannot be accessed via Microsoft's Remote Desktop. It's especially nice for accessing machines of varying operating systems from a machine of a single operating system. For example, if I'm on my Windows laptop, I can always use Microsoft Remote Desktop to connect to local machines (or machines via a VPN), but I can't do the same with Macs. I can do both from Chrome Remote Desktop though, and this program is very lightweight, which is nice.

Incentivized

Remote Desktop Services provides access to work environments from any device. This allows us to ensure business continuity in case of disaster. It provides admins more control over access and security. Remote Desktop Services simplifies software updates and compliance management by reducing the need to act on end users devices.

• It's very easy to connect to your computers. All you have to do is make sure you are logged in with your Google account on all of your devices.
• It has good remote control options like print screen or power-off remotely.
• I haven't faced any lag while remotely connecting to devices at work.

Incentivized

• Relative ease of setup: in comparison to some of the other solutions on the market (Citrix, etc.), Remote Desktop Services is rather easy to set up and get configured in your environment.
• Feature set: Microsoft offers a good deal of the same features many competitors offer in the same space including a mobile app and the ability to have a "native" app feel for a remote application.
• Inexpensive Licensing: in comparison to other solutions on the market Remote Desktop Services is inexpensive.
• Move LOB applications closer to their server counterparts: this goes for all remote solutions, but if you have a line of business application that makes a great deal of calls across the network to your data center, your remote office users will likely benefit from the performance and stability side by moving those client side applications into the data center.

Incentivized

• More fluid video rendering. Does a good job, but could use a more consistent framerate at times.
• A way to easier switch between multiple monitors.
• Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all.

Incentivized

• Advanced configuration is required.
• Off-site access from a different network is very insecure unless a VPN can be used.
• It's complicated and relatively costly for multi-user environments, as each user or device requires a CAL on top of the server licensing.
• Incredibly complicated licensing strategy from Microsoft.

Incentivized

A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market

Incentivized

Just a great product that has saved countless hours of commute to work and given the flexibility to be able to work from anywhere, whether at home or when away on holiday overseas. I love that it is a free product and is just as great as its competitors' products. It has also allowed me to prepare for work for the following day.

Incentivized

Once set up it works well and is extremely easy for users. Getting it right can be difficult, it is easy to setup insecurely. Maintenance can be difficult with only a single broker and with manual switchover required for redundant gateways. Troubleshooting access issues can also be difficult

Incentivized

There are some third party tools available that allow you to manage multiple connections.

Incentivized

The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.

Incentivized

As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel. There is community documentation and support available on Microsoft websites, as well as community websites.

Incentivized

None, its quick and easy

Incentivized

Most of the other software solutions come at a cost for the licensing, and it is usually not cheap, given that you need to have commercial licensing for a business/organization. Also, with the other remote desktop solutions, there is more of a learning curve in order to use, them. With Chrome Remote Desktop that is not the case. Lastly, some of the problems that were seen in some of the paid commercial solutions, have not been seen with Chrome Remote Desktop.

Incentivized

We used RDS on-site primarily because of how easy it is for users to transition from their own desktop to a remote desktop. However, from off-site, there are VPN and other security considerations to take into account, and the process gets a little more complex. In this situation, especially if you're trying to support a user who is outside the local network, it can be easier to use something like Chrome Remote Desktop or TeamViewer. However, the Windows functionality of RDS is totally unmatched.

Incentivized

• Saved many hours of unnecessary community to my business - 60 to 120 hours a year.
• Given a lot of flexibility to remote access work computers from home or when away on holiday.
• Saved time at work the next day by preparing work the previous night by using this product to access work computers.

Incentivized

• Remote Desktop Services has had a major positive ROI impact at our firm. There were a number of times when our staff was traveling abroad to business meetings with a laptop that had missing presentations. But once they had internet access, a Remote Desktop Services connection is established, and presentation data can now be shown directly from their laptops as if theyr'e sitting in our office.
• Remote Desktop Services has made it possible for Mac staff users to use their computing devices to access our network system to run Windows applications and access all our network data.
• Remote Desktop Services has made it possible for our staff to successfully work remotely from outside the office. There were many occasions when emergencies came up which prevented staff from coming into the office to work. But as long as they have a computer with an internet connection, they used Remote Desktop Services to connect to our terminal server and successfully ran the programs to modify data files on the network without losing a beat.

Incentivized