ChowNow vs. Grubhub for Restaurants

ChowNow is very well suited for restaurants and cafes. Its a very strong competitor to "3rd party apps" like UberEats, DoorDash, grubhub, etc. so if you use any of those -- look into ChowNow. It may be less appropriate for fine dining establishments were timing (of delivery driver; or customer pickups) is extremely important to preserve food quality.

Incentivized

I would only recommend if GH is fully integrated with your POS, and if you can negotiate a good rate with them. If you have other third-party delivery options, you should shop around and see if they can match or lower their rate.

Incentivized

• menu updating
• receiving customer data
• adding photos to our menu
• submitting refunds/adjustments to customers

Incentivized

• Large network of drivers
• Integrates fully with Toast POS
• Big portion of the third party delivery market

Incentivized

• Better structure of Pizza menus to ease 86 toppings
• The new interface could use some work. Smaller fonts make the "tickets" difficult to determine correct information. The system defaults to the last ticket time - The standard system was actually more accurate

Incentivized

• Quality of couriers is hit or miss
• Poor customer service
• Hidden fees

Incentivized

Slice appears to be a lower cost and quite popular in our industry (Pizza) however their tactics to acquire new business are questionable at best!

Incentivized

• Returning guests from the email campaigns
• Offering easy to use online ordering has increased sales

Incentivized

• We needed to add delivery during the pandemic with fewer people working out of their offices and needing delivery, so this did boost sales
• Delivery as a service built directly into our app
• GH integrates into Toast POS and this saves labor

Incentivized