Chowly, headquartered in Chicago, integrates 3rd party online ordering apps with restaurant POS applications, providing a consistent ordering system.
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Jolt
Score 9.7 out of 10
Mid-Size Companies (51-1,000 employees)
Jolt is a task and workforce management, with time & attendance, remote (selfie) login, scheduling, and simple tasking tools, from the company of the same name in Provo, Utah; useful for small teams that could leverage frequent communication.
I would not recommend Chowly to any restaurant that is trying to push orders through to their POS from a third party delivery site. Any restaurant would be much better off finding a third party site that integrates directly with their POS. Using Chowly was more of a headache than it needed to be and our company switched to Checkmate (also not great) after a year with Chowly.
Jolt has allowed us to save thousands of dollars in food by identifying issues early. This has been accomplished from both the standpoint of trend analysis and identification of catastrophic failures. Our employees have saves hundreds of hours of labor by not having to write out each individual date label used during the day.
Timely reminders of when checklists need to be executed; The team is alerted audibly and visually when checklists are coming due or when they are past due.
Customized text message confirmations when audits are completed/incomplete; This feedback closes the loop with the Management Team confirming the status of the required daily checklists/audits.
Documented proof of completion through photos; Checklist questions/items can be setup to require photos to be taken as visual evidence that a task was completed. This adds a check-and-balance feature that deters pencil whipping tasks and eases the burden on the Management Team when it comes to auditing compliance and driving accountability.
Remote printing from any device setup with Jolt; We have iPads throughout the restaurant communicating real-time information with various functions within the store. It is very convenient when a Team Member in one department can print on the device in front of them, while calling out to another Team Member to retrieve labels from the printer when on their way to assist with a job function.
Development Sprints: They are always improving, but the speed to the deployment of features could be faster.
Customization: The Dashboard is solid, but being able to brand the back end to look more like my company would help me gain buy-in from all department heads and help integrate Jolt further into the company.
Jolt is very user friendly and offers a lot of solutions to my companies needs. If it offered a Payroll piece and a Point of Sale piece it would make it a complete system that would solve 99% of my companies needs.
The system itself is very user friendly and every one of our team members is able to use it easily. The only difficulty that we have occasionally run into is a lack of connectivity between the Bluetooth printer and the iPAD. There are only two or three of us on staff that are well versed enough with the product to be able to fix it when there is this kind of issue.
When I have had questions or needed technical support, I have received a very prompt response to my emails. The answers are concise and if there are instructions they are easy to follow and implement. All interactions I have had with the Jolt team have been a very positive experience.
Chowly was not as good as Checkmate, though I cannot in good faith recommend either. We ended up switching over to Checkmate after a year with Chowly due to our dissatisfaction with the service.
Before this, we used Namely for our training and Paper for Cleaning Lists. Moving to digital was difficult at first but has been well worth the effort put in the beginning. With our other system, there was no one to reach out to for help. Any time I have a question, our Jolt Representative will hop on a call and assist us in fixing the issue, or just to talk through how we can improve what we already have!
Increased accountability and cohesiveness of how all staff members are expected to clean our facility has allowed our facility to decrease the number of respiratory illness and communicable diseases that are passed around our dog pack. We feel this is a direct result of everyone being required to do jobs to the same cleaning standards and or ability to track when employees are not meeting that standard.
Barcode scanning has increased our ability to trust employees are getting the jobs done independently thus reducing the need for continual management oversight. We've been able to reduce the number of hours our managers work, allowing them to trust the staff more and utilize Jolt reporting to identify poor performance and spend their time addressing concerns and re-training verses just babysitting the staff on shift.
