Chowly vs. ChowNow

I would not recommend Chowly to any restaurant that is trying to push orders through to their POS from a third party delivery site. Any restaurant would be much better off finding a third party site that integrates directly with their POS. Using Chowly was more of a headache than it needed to be and our company switched to Checkmate (also not great) after a year with Chowly.

Incentivized

ChowNow is very well suited for restaurants and cafes. Its a very strong competitor to "3rd party apps" like UberEats, DoorDash, grubhub, etc. so if you use any of those -- look into ChowNow. It may be less appropriate for fine dining establishments were timing (of delivery driver; or customer pickups) is extremely important to preserve food quality.

Incentivized

• Responsive support team
• Their team's knowledge of Toast POS
• Their sales team is aggressive and confident in their product

Incentivized

• menu updating
• receiving customer data
• adding photos to our menu
• submitting refunds/adjustments to customers

Incentivized

• Promises of ways to avoid mapping errors were never followed through on
• Many mapping errors which required constant attention
• To use requires multiple hidden modifiers in Toast, clogging up the menu

Incentivized

• Better structure of Pizza menus to ease 86 toppings
• The new interface could use some work. Smaller fonts make the "tickets" difficult to determine correct information. The system defaults to the last ticket time - The standard system was actually more accurate

Incentivized

Chowly was not as good as Checkmate, though I cannot in good faith recommend either. We ended up switching over to Checkmate after a year with Chowly due to our dissatisfaction with the service.

Incentivized

Slice appears to be a lower cost and quite popular in our industry (Pizza) however their tactics to acquire new business are questionable at best!

Incentivized

• Required a lot of attention from upper management to maintain
• Enabled orders from Caviar to go through to the POS without staff needing to enter the orders manually, saving on time and labor
• Due to frequent changes in our menu, Chowly could not handle these and needed to remap every single time there was a menu change.

Incentivized

• Returning guests from the email campaigns
• Offering easy to use online ordering has increased sales

Incentivized