Chime Online Banking vs. PayPal Zettle

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chime
Score 1.8 out of 10
N/A
Chime is an online banking solution from the company of the same name in San Francisco, allowing users to track account balances, daily transactions, and savings from anywhere with the Chime mobile app, and get daily balance notifications and instant transaction alerts any time for use of the included Chime Visa Debit Card.N/A
PayPal Zettle
Score 7.6 out of 10
N/A
PayPal Zettle (formerly PayPal Here) is a POS and payment processing system that includes either a mobile card reader or a chip reader (hardware), and is powered by the mobile PayPal Here app. Admins can add up to 1,000 users per account, and the app also includes invoicing, reporting, and inventory management features. The pricing structure for payment processing is: 2.7% per US card swipe. 3.5% + $0.15 to key in cards. 2.9% + $0.30 to invoice. 1% for cross-border transfers.N/A
Pricing
Chime Online BankingPayPal Zettle
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChimePayPal Zettle
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Chime Online BankingPayPal Zettle
User Ratings
Chime Online BankingPayPal Zettle
Likelihood to Recommend
1.7
(0 ratings)
7.9
(0 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(0 ratings)
Usability
-
(0 ratings)
9.0
(0 ratings)
Availability
-
(0 ratings)
10.0
(0 ratings)
Performance
-
(0 ratings)
10.0
(0 ratings)
Support Rating
1.0
(0 ratings)
10.0
(0 ratings)
Implementation Rating
-
(0 ratings)
10.0
(0 ratings)
Ease of integration
-
(0 ratings)
10.0
(0 ratings)
Product Scalability
-
(0 ratings)
10.0
(0 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(0 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
Chime Online BankingPayPal Zettle
Likelihood to Recommend
I feel a 9 grade is appropriate as we were very satisfied with the product however there is always room for improvement. It was also encouraging knowing that when we did have minor issues with logging in on several occasions, the support staff was able to help rectify the problem very quickly. Thank you for this opportunity to present our feedback.
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Despite the time that you have to wait to be able to receive the money for each transaction made through the PayPal Here POS system, I consider that it is a system that has a lot of potential and that, without a doubt, allows companies to obtain a lot of POS system cheaper, no need to pay for a bank POS system that is much more expensive and requires a more complex process to configure and register at the bank branch. I would definitely recommend PayPal Here for any small, medium or large company, it has excellent potential, the reading of the NFC chips is instantaneous and allows each credit or debit card to be recognized immediately and the transaction to be completed in a few seconds. It is a very advanced system, easy to use and very easy to configure, if you are looking for a system that is not so complicated to add a POS to your company, PayPal Here is the best option.
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Pros
  • Avoiding Overdraft Fees
  • Free Mobile Banking system
  • Pear to Pear payment system
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  • Our customers can check out no matter where we are.
  • It is incredibly easy to use. Training new retail employees and volunteers takes almost no time.
  • When we were shopping around for solutions, Paypal Here was very cost effective.
  • Implementation with our current systems went very smoothly. The Paypal support team was great.
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Cons
  • No areas for improvement as we were fully satisfied with the product.
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  • The fees are a little bit high, although all POS and payment systems do charge fees.
  • Sometimes signing in and getting things to connect through our web store can be a challenge. It is great once it is set up but downloading plug ins and setting up initially is a challenge.
  • We have in-store pick up items that customers pay for at pick up and shipped items which customers pay for through the PayPal Zettle portal at checkout. This was very confusing to set up. I wish there was an easier way to mark items as payment upfront and payment later.
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Likelihood to Renew
No answers on this topic
There are no monthly costs, the only expense is the card processing fee which is lower than nearly everyone else out there.
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Usability
No answers on this topic
The overall usability was good for our organization. We rarely experienced much downtime or errors when using PayPal Zettle for business transactions. Some of our IPhone users had login and security issues a few times. That was the exception to the rule and we have been able to operate consistently for the majority of the time.
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Reliability and Availability
No answers on this topic
Adding skus was down for 1hr one day, otherwise have never experienced an outage.
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Performance
No answers on this topic
Everything is very fast. Adding products, selling products, processing cards, and receiving funds.
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Support Rating
When my money was stolen from my account I was told there would be an investigation between 15-45 days. They didn't investigate at all. The next day I was denied my claim after being robbed for $850.
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Support hasn't been needed in the 2 years of using PayPal but I have received calls from the company in the past asking about my experience with the device that was sent to me and they were pretty helpful with advice. Support is all over the internet if needed but for emergencies, so it is best to contact them during business hours.
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Implementation Rating
No answers on this topic
It went very smoothly.
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Alternatives Considered
First of all, Chime Online Banking is really the best option for new users. The User Interface and User Experience of the Chime app are really great. There are comparatively faster money transactions with Chime Online Banking and it has no fees at all. It is more reliable. It also allows you to lock your card if it is stolen or lost which is a great feature. At last, it is more rewarding than other online banking services with a great team of customer grievances.
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Square has good software and is relatively easy to use. The Square payment screen is more advanced than the basic model that PayPal uses. However, PayPal was a service that I already used-- and the company made it easy to integrate it into our business. Convenience and ease of use were key.
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Scalability
No answers on this topic
Have not run into any limitations as of yet, with 500 SKUs entered and counting.
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Return on Investment
  • It saves us a ton of money each money in fees.
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  • One positive impact that PayPal here has had on our business is the ability to accept credit card payments which in itself increases our customer basis by 50%.
  • When PayPal fails, we have to pay higher fees to other processors, although I don't have an exact dollar impact.
  • When we struggle to take a payment using PayPal Here it makes our customers uneasy.
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ScreenShots