Chili Piper vs. x.ai

It is very well suited for anyone looking for a scheduling tool that integrates directly with Salesforce and/or Marketo, or other marketing automation platforms. Especially if you need to route to teams based on different regions or other criteria.There are other simpler scheduling tools out there, but this makes routing and tracking on the back end much easier with the best integration with other tools.

If a person schedules a lot of meetings or simply has trouble managing a calendar, x.ai is phenomenal. That's especially true if the majority of meetings are internal since those meetings can be scheduled automatically. Even if you don't use Amy and Andrew, the calendar functionality is a great addition. Whether it's better than Calendly is more debatable, but combined with the other features of x.ai, it gives more ways to do calendar management. If a person needs to focus a lot on the interpersonal relationship with clients, x.ai may not work as well. It can feel like an impersonal way to handle scheduling, moreso than passing someone off to an actual human assistant.

Incentivized

• The Google Calendar integration is seamless, a unique zoom link is also automatically created when a meeting is booked on my calendar.
• The booking link is simple for my prospects and customers to find time on my calendar.
• The chrome plug in is useful to use no matter what tab or page im sitting on.

• I can simply send a link to other person to pick a date
• If the other person mentions a specific week I can quickly provide availability for that range
• The tool will generate a meeting that goes directly into my calendar

• The ux interface could be easier to navigate for admins
• The set up or meeting types could be more intuitive, as an admin I have had to help our reps set this up a lot as they have gotten confused
• Chili Piper can have certain words they use like booker assignee which could be better defined in the onboarding process for reps

Incentivized

• Since I am based out of Japan, adding Japanese language functionality would definitely be good for me.
• Would like the ability to forward emails to Amy and Andrew and asking them to set up meetings based on the content of the mail not originally copied to x.ai.
• Would like the ability to suggest the open meeting slots before scheduling meetings.
• Would like the ability to provide a daily schedule before start of the day.

Incentivized

• Support was very responsive during our integration phase, and after that too.
• They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.

Incentivized

Support has been quick. We have not really had an issue, more just implementation questions.

I've used Drift and Salesloft scheduling tools. They all connect to google calendars, but Chili Piper is the only that I'm aware of that can insert time suggestions without actually blocking the time off as well as Round Robin assignment of meetings. Chili Piper has been the easiest to use as a sales rep.

Incentivized

I have used live virtual assistants and full-time PA's as well in the past. For a few bucks a month, X.ai takes away much of the drudge work involved in a PA keeping my calendar straight.

Incentivized

• More qualified opps
• Increased efficiency. Much less time spent trying to line up availability etc. No more back and forth email chains trying to find times to meet.
• Increased transparency. All meetings and Chili Piper events are logged directly in Salesforce for us.

• Reduces phone calls or emails by allowing client to pick a time that works for them and us, as we have already set our options and availability in settings and/or two-way calendar sync.