Chili Piper vs. Verint Retail Choreography

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chili Piper
Score 8.7 out of 10
Mid-Size Companies (51-1,000 employees)
Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity. The vendor states Companies like Twilio, Forrester, Spotify, and Gong use Chili Piper with the goal of increasing their inbound conversion rates, eliminating manual lead routing, and streamlining critical processes around meetings. Chili Piper…
$15
per month per user
Verint Retail Choreography
Score 0.0 out of 10
N/A
Verint Retail Choreography software solutions help users manage and analyze what’s going on in stores, bank branches, and contact centers. These solutions help to transform omnichannel strategy and engage customers seamlessly online, via social media and physical stores. The software optimizes the customer experience with multiple solutions that can be easily set up and used out-of-the-box including Appointment Booking, Queue Management, and Event Management.N/A
Pricing
Chili PiperVerint Retail Choreography
Editions & Modules
Instant Booker
$15
per month per user
Handoff
$25
per month per user
Concierge Inbound Scheduling
$30
per month per user
Distro
Starting at $20
per month per user
No answers on this topic
Offerings
Pricing Offerings
Chili PiperVerint Retail Choreography
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOnboarding and Support are included at no additional charge.
More Pricing Information
Community Pulse
Chili PiperVerint Retail Choreography
User Ratings
Chili PiperVerint Retail Choreography
Likelihood to Recommend
6.3
(0 ratings)
-
(0 ratings)
Support Rating
8.2
(0 ratings)
-
(0 ratings)
User Testimonials
Chili PiperVerint Retail Choreography
Likelihood to Recommend
It is very well suited for anyone looking for a scheduling tool that integrates directly with Salesforce and/or Marketo, or other marketing automation platforms. Especially if you need to route to teams based on different regions or other criteria.There are other simpler scheduling tools out there, but this makes routing and tracking on the back end much easier with the best integration with other tools.
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Pros
  • The Google Calendar integration is seamless, a unique zoom link is also automatically created when a meeting is booked on my calendar.
  • The booking link is simple for my prospects and customers to find time on my calendar.
  • The chrome plug in is useful to use no matter what tab or page im sitting on.
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Cons
  • The ux interface could be easier to navigate for admins
  • The set up or meeting types could be more intuitive, as an admin I have had to help our reps set this up a lot as they have gotten confused
  • Chili Piper can have certain words they use like booker assignee which could be better defined in the onboarding process for reps
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Support Rating
  • Support was very responsive during our integration phase, and after that too.
  • They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.
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Alternatives Considered
I've used Drift and Salesloft scheduling tools. They all connect to google calendars, but Chili Piper is the only that I'm aware of that can insert time suggestions without actually blocking the time off as well as Round Robin assignment of meetings. Chili Piper has been the easiest to use as a sales rep.
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Return on Investment
  • More qualified opps
  • Increased efficiency. Much less time spent trying to line up availability etc. No more back and forth email chains trying to find times to meet.
  • Increased transparency. All meetings and Chili Piper events are logged directly in Salesforce for us.
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ScreenShots

Verint Retail Choreography Screenshots

Screenshot of Online appointment bookingScreenshot of Online booking system across devicesScreenshot of Virtual queuing systemScreenshot of Virtual queuing system app versionScreenshot of Check-in kioskScreenshot of Qudini by Verint's TV app can be used to display the queue of waiting customers alongside customers with upcoming appointments on any TV hardware already in place.